Patron Code of Conduct

The Phoenix Theatre Company – Patron Code of Conduct 

Purpose 

Every performance is a shared experience made possible, not only by the artists on stage and crew working behind the scenes, but by every member of our audience.  

The Phoenix Theatre Company is committed to providing a welcoming, respectful, safe, and inclusive environment for patrons, artists, staff, and volunteers. We ask everyone who enters our spaces to help create an atmosphere where all patrons can fully experience the story, the artists, and one another.  

By honoring our Patron Code of Conduct, you help us create a positive and memorable theatre experience for everyone. Thank you for being an essential part of helping us create unforgettable moments together. 

 

Respectful Behavior 

  • The Phoenix Theatre Company staff and volunteers are dedicated to treating everyone with consistent professional behavior. 
  • Patrons will treat all individuals with dignity and respect.  
  • Patrons will follow instructions from theatre personnel regarding safety, seating, alcohol service, venue policies, and audience conduct. 
  • Harassment, discrimination, abusive language, threats, intimidation, unwanted physical contact, or other aggressive behavior will not be tolerated.   

 

General Policies 

  • Babies in arms and children under the age of three (3) are not permitted in the theatre. 
  • Children aged three (3) and older are welcome to attend, provided they can remain quiet and avoid disrupting the performance. 
  • Children aged twelve (12) and younger attending performances must always be accompanied by a responsible adult at all times. 
  • Regardless of age, every person attending a performance must have their own ticket for admission, even if they will be sitting on a parent’s or guardian’s lap. 
  • Factory-sealed water bottles and empty personal containers are permissible for entry.  Personal containers containing liquid must be emptied before entering the premises. Water fountains are conveniently located in the building, allowing patrons to refill their container as needed. 
  • No outside food or beverages are allowed in the lobby or venue. 
  • Smoking, including e-cigarettes and vapes, is permitted only in designated outdoor areas. 
  • Patrons must remain within public areas of the venue. Backstage areas, performance spaces, staff-only areas, and other restricted spaces may not be entered without authorization. 
  • Personal belongings must remain within the patron’s seating area and may not block aisles, exits, accessible seating areas, walkways, or other patrons. 
  • Theatre management reserves the right to address disruptive behavior. 

 

Alcohol Service 

  • Consume alcoholic beverages responsibly. 
  • The Phoenix Theatre Company reserves the right to refuse or discontinue alcohol service to any patron at any time. 
  • Patrons who appear intoxicated, behave disruptively, or create a safety concern may be refused additional alcohol service and may be asked to leave the premises. 
  • Alcohol purchased at The Phoenix Theatre Company may only be consumed in authorized areas and may not be taken into restricted areas or onto neighboring properties. 
  • Patrons may not provide alcohol to minors or to another patron who has been refused service. 

 

Audience Etiquette 

  • Arrive on time and be seated before the performance begins. 
  • Late seating is at the discretion of the House staff and production. 
  • Patrons who leave the theatre during a performance may be required to wait until an appropriate seating opportunity before returning. 
  • Silence or turn off all phones, smart watches, and electronic devices before the performance begins.  
  • Refrain from texting, phone calls, or use of lighted screens during performances. 
  • Please exit the theatre to the lobby if you need to use your electronic device for any reason. 
  • Photography, video recording, and audio recording are prohibited unless expressly permitted. 
  • Enjoy and engage with the performance in a respectful manner that does not cause disruption for patrons and the artists. 
  • Refrain from talking and singing during the performance unless specifically invited by the production. 
  • Please allow artists to engage with audiences on their own terms before and after performances. Patrons may not enter backstage or restricted areas in an attempt to meet performers. 
  • Do not limit the vision of patrons behind you or block aisles. 
  • Remain seated during the performance except in an emergency or an appropriate break. 

 

Consequences 

  • Guests whose behavior violates this Code of Conduct may receive a warning, be relocated, be denied alcohol service, be denied re-entry, or be removed from the venue without a refund. 
  • A warning is not required before removal when conduct is threatening, abusive, unsafe, severely disruptive, or otherwise serious. 
  • If a young guest becomes disruptive during the performance, you may be asked to step into the lobby until they are ready to return, or you may be reseated if appropriate. 
  • Guests whose behavior interferes with the performance or the enjoyment of others may be asked to modify their conduct, relocate seats, or leave the venue without a refund. 
  • Repeated violations may result in restrictions on future attendance. 
  • When appropriate, theatre management may also involve security or law enforcement. 

 

Reporting Concerns  

If you observe or experience behavior that violates this Code of Conduct, please notify the nearest Phoenix Theatre Company staff member or volunteer as soon as possible so that we have an opportunity to assist.  

While we welcome feedback after a performance, our ability to address a disruption, investigate an incident, or relocate affected patrons may be limited once the performance has concluded. 

You may also contact the Box Office at boxoffice@phoenixtheatre.com or (602) 254-2151. 

Thank you for helping us create a safe, respectful, and enjoyable experience for everyone at The Phoenix Theatre Company. 

About Us