Accessibility

Accessibility at The Phoenix Theatre Company

The Phoenix Theatre Company works to ensure performances are accessible to all audiences.  Our venues cater to a range of access and special seating requirements.

If you have access or special seating requirements, please contact Patron Services to book your tickets. We will specially select tickets to suit your needs. Please specify your requirements at the time of booking to make use of our accessibility services.

Patron Services
boxoffice@phoenixtheatre.com

(602) 254-2151
Monday – Friday 10:00 AM-5:30 PM

Weekends – Open 2 hours before the first scheduled performance time

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Mobility Access

Accessible Parking & Drop-Off

  • Accessible parking available in the main lot across from the Box Office
  • Drop-off zone located directly in front of the Box Office entrance
  • Arrive early, as spaces are limited and first-come, first-served
  • Courtesy wheelchair available (first-come, first-served)

Theatre Entrances & Navigation

  • Dr. Stacie J. and Richard J Stephenson, & Hormel Theatres: Accessible via the glass atrium entrance with automatic doors
  • Judith Hardes Theatre: Accessible via ramp next to the Bistro patio
  • Main lobby is single-level with wide pathways; The Dr. Stacie J. and Richard J Stephenson Theatre’s second-floor lobby is accessible by elevator or staircase.

Wheelchair-Accessible & Limited Mobility Seating

  • Dr. Stacie J. and Richard J Stephenson Theatre:
    • Wheelchair seats: D106, D107, S3, S4, S5, S6
    • Companion seats: D105, D108, S1, S2, S7, S8
    • Row D is fully accessible for patrons with limited mobility
  • Hormel Theatre:
    • Wheelchair seats: WW1, WW3, WW5, WW7
    • Transfer seats: C1, C2, P101, P114
    • Left loge accessible (right loge includes stairs)
  • Judith Hardes Theatre: D1, D2, F1, F2, F11, F12, R15, R16
  • Courtesy wheelchair available
  • Please note: Staff are not trained to provide physical transfer assistance

Accessible Restrooms

  • ADA stalls available in gendered restrooms
  • Private, all-gender family restroom on the first floor by the elevator
  • Additional accessible restrooms in Hardes Theatre lobby

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Blind or Low Vision

Audio-Described Performances

  • Offered at select performances (see schedule below).
  • Audio Description is provided through our Assisted Listening system:
    • Assistive Listening Devices (ALDs)
      Our ALDs provide high-quality sound amplification during performances.
      • Borrow a Receiver from Us
        • Visit the Information Desk before the show.
        • Borrow a Wi-Fi Receiver (requires a photo ID).
        • Plug in your own headphones, or borrow a set from us.
        • Adjust volume easily with the + / – buttons.
        • Select the correct Program Feed channel for your theatre.

Channel Guide — Audio Description

Venue

Audio Description Feed

Hormel Theatre

Channel 2

Dr. Stacie J. and Richard J Stephenson Theatre

Channel 4

Judith Hardes Theatre

Channel 6

Deaf or Hard of Hearing

American Sign Language (ASL)-Interpreted Performances

  • At least one ASL-interpreted performance is scheduled per Mainstage production (see schedule below).
  • Contact Patron Services at (602) 254-2151 or email the Box Office at boxoffice@phoenixtheatre.com for help with seat selection for optimal viewing.
  • To request ASL interpretation for another date, please contact us at least 2 weeks in advance (subject to interpreter availability).

Assistive Listening Devices (ALDs)
Our ALDs provide high-quality sound amplification during performances.

  • Borrow a Receiver from Us
    • Visit the Information Desk before the show.
    • Borrow a Wi-Fi Receiver (requires a photo ID).
    • Plug in your own headphones, or borrow a set from us.
    • Adjust volume easily with the + / – buttons.
    • Select the correct Program Feed channel for your theatre.

Channel Guide — Program Feeds

Venue

Program Feed

Hormel Theatre

Channel 1

Dr. Stacie J. and Richard J Stephenson Theatre

Channel 3

Judith Hardes Theatre

Channel 5

  • Helpful Tips
    • Arrive a few minutes early to set up and select your channel.
    • Return borrowed devices to the Information Desk after the show.
    • Staff is available to assist with setup.

Open Captioning

  • Not currently available.
  • We are exploring options to offer these in the future—please let us know if these resources would be helpful to you.

 

Upcoming American Sign Language (ASL)/ Audio Describe Nights:

Braille & Large-Print Programs

  • Currently not available.
  • We are exploring options to offer these in the future—please let us know if these resources would be helpful to you.

 

Upcoming Audio Describe/American Sign Language (ASL) Nights:

Please contact Patron Services at (602) 254-2151 so we can tailor your visit to your seating needs.

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Sensory Sensitivity or Autism

Sensory Considerations
While we do not currently offer designated sensory-friendly performances, we are happy to support you by offering:

  • Aisle seating for ease of movement
  • Re-entry privileges if a break from the theatre is needed
  • Recommendations for shows with minimal sensory triggers

Please contact Patron Services so we can tailor your visit to meet your needs.

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Service Animals

ADA-recognized service animals are welcome

  • Service animals must remain at the handler’s feet or under their seat.
  • Animals may not occupy seats or block aisles.
  • Please contact Patron Services at (602) 254–2151 in advance if you have any additional questions or needs for your service animal.
  • Upon arrival, please check in with the House Manager at the Information Desk if you are attending with a service animal. This allows our team to notify performers in case actors make entrances from the audience area, helping to avoid startling them or your animal.

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Contact us!

If you have any questions or concerns, please feel free to reach out to Associate Director of Community Engagement, Luis Terrazas, by emailing l.terrazas@phoenixtheatre.com or calling 602–889–5285. If you have feedback regarding accessibility at our theatre, please take this survey.

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