PT / FT: 

100% 

Employment Period: 

Year Round 

Hourly/Salary: 

Salary 

Range: $70,000-$80,000 annually 

Exempt/Non-Exempt: 

Exempt 

Reports To: 

Director of Development 

Last Updated: 

January 2025 

Function 

The Associate Director of Development is the chief strategist of building sustained patron loyalty and increased engagement, demonstrated by the acquisition, renewal, and upgrading of gifts, through personalized attention, emotionally considerate appeals, and the development of TPTC’s Patron Concierge Office program. This position is charged with creating a vision and plan to cultivate, steward, and retain donations, and move patrons from entry-level donors, to long term, sustainable supporters of the institution over their lifetime. The Associate Director of Development is directly responsible for managing and developing the Patron Concierge Managers in their role as relationship managers and subscription overseers, growing annual renewable contributed dollars from our subscriber base (per patron yield), thereby growing the organization in a sustainable way. This position oversees the implementation of related campaigns, tracking of revenue and expenses, holds reporting staff accountable to goals and standards, and reports on those facts, while analyzing real-time results. 

Organizational Relationships 

• Reports to the Director of Development 

• Directly oversees the Patron Concierge Managers and the Patron Advancement Manager 

• Works closely with the Director of Development, Executive Director, Producing Artistic Director, Development Project Manager, Director of Marketing, Director of Patron Experience and Associate Director of Patron Technology and DBA. 

Essential Duties & Responsibilities 

1. Relationship Building 

• Create and/or design a comprehensive plan and strategy to build donor relationships with both our new and pre-existing subscriber base with the end goal of developing personal relationships that lead to an increase in household spend per capita or increased per patron yield. 

• Directly oversee the patrons who make up our new and existing individual annual donor base. 

• Works with the Advocate Patron Concierge Manager to steward a portfolio of subscribers who have the potential to move into major gifts or of which a personal relationship has been forged, which includes attending donor events (Broadway Bound, Applause! Gala, stewardship day trips, VIP Opening Night receptions, patron stewardship events, etc.) 

2. Team Management 

• Supervise and provide training and leadership support for the Patron Concierge Managers and Patron Advancement Manager, including offers of employment, evaluations, creation of job descriptions, development of budgets, and salary recommendations. 

• Set clear goals and implement KPI’s as well as methods of accountability amongst team members on the day-to-day and for the long term. 

• Provide direct support to the Patron Concierge Managers when dealing with patron interactions, knowing when to empower the team to problem-solve, and when it is appropriate to step in from a customer service perspective. 

3. Campaign and Fundraising Coordination 

• Collaborate with the Director of Development, Director of Marketing & Patron Experience, and Managing Director in the strategic development and implementation of all marketing and fundraising campaigns, as they relate to existing subscribing donors and subscriber acquisition donations through media, print, electronic media, website, and e-communications. 

• Strategize and create external communications around “moves management” in order to steward patrons toward increased engagement; determine internal best practices for moves management within plans and portfolios. 

• Review and approve with the Director of Marketing & Patron Experience the cost-of-sale budgets for the individual annual fund campaigns (Season kick off campaign, calendar year-end campaign, subscription renewal campaign for upcoming season, Giving Tuesday, AZ Gives Day, additional smaller campaign initiatives that come up throughout the season). 

• Directly oversee the planning and execution of the annual Season Gift Renewal Campaigns – ensuring season ticket holders are renewed and upgraded when possible. 

• Directly responsible for achieving and increasing per capita contributed revenue goals from our new and pre-existing subscriber base. 

4. Data and Financial Management 

• Review and assess all related day-to-day marketing, sales, and data reports, and assess what reports will be necessary/built; recommend changes and respond to recommendations for changes from other team members to the campaigns, supported by the incremental data, research, and results of the ongoing campaigns. 

• Oversee and assist the Development and Patron Advancement Managers in creating and implementing an efficient, automated invoice system to streamline payment follow-ups. 

• Ensure this system can track payments, outstanding balances, and generate automated reminders to reduce manual follow-ups. 

5. Website and Digital Presence 

• Ensure all current giving campaigns and fundraising events such as Broadway Bound, Applause! Gala, and donor engagement events are prominently displayed and updated. 

• Work with marketing team to ensure strategic social media presence to align and promote ongoing campaigns. 

6. Organizational and Administrative Support 

• Create and maintain clear structured access to current seasonal materials, such as proposals, financial reports, naming rights lists, and collateral, for easier retrieval and use by staff. 

• Oversee Patron Advancement Manager to conduct an inventory of marketing and promotional materials to assess current stock and plan replenishment to meet upcoming campaign needs. 

• Create a comprehensive calendar that includes all development activities, such as deadlines for mailings, campaigns, and events, to ensure smooth coordination across teams. 

• Schedule and coordinate all patron mailings, including appeal letters, stewardship gifts and communications, and event invitations to ensure accuracy and intention. 

• Assign responsibility for project-specific tasks like assembling mailings and preparing packages, which often require significant manual effort. 

• Assign responsibility for development gift logistics, including compiling recipient lists, ordering items, and coordinating delivery. 

• Work with Patron Advancement Manager to create donor attendance tracking systems to ensure accurate post-event record-keeping, which is critical for donor and sponsor relations. 

• Work closely with Associate Director of Patron Technology and DBA on list pulling, ensuring timely access to targeted lists for campaigns and outreach efforts. 

7. Event Coordination 

• Attend and assist in the coordination and setup/tear-down of fundraising events along with other team members. 

• Schedule and coordinate engagement activities to deepen donor knowledge and engagement, including planned giving events, donor stewardship events, salons and other privately hosted events to engage perspective donors. 

• Check in and ensure the vision for events is executed correctly and follow up steps are activated. 

Methods of Accountability 

• Meeting the fundraising revenue financial goals of the company. 

• Meeting company deadlines. 

• Accuracy and timeliness of information gathered for the Director of Development and senior management team. 

• Accuracy and timeliness of reports. 

• Accuracy and timeliness of written correspondence. 

• Response to employee and customer/client feedback. 

• Scheduled meetings to review pacing and adjust strategy when necessary, assigning clear goals and associated tasks. 

Minimum Qualifications 

• Bachelor’s Degree and 6 years of experience or equivalent work experience in fundraising. 

• Extensive knowledge of theatre, arts, and non-profit organizations. 

• Direct experience managing teams and personnel. 

• Able to meet deadlines. 

• Computer skills, including knowledge of Microsoft Office. 

• Knowledge of Tessitura or other CRM and financial platforms preferred. 

• Organizational, multi-tasking, and time management skills. 

• Fiscal management ability and accountability. 

• Effective leadership and communication skills. 

• Must be able to work well in teams as well as independently. 

• Superior attention to detail. 

• Outstanding verbal and written skills. 

Physical / Mental Demands & Working Conditions 

• Classified as a Salary Exempt position under the FLSA. 

• This is a high-level position that requires accessibility on evenings and weekends as well as potential travel. 

• General office and theatre setting. 

• Work from home hours available, but not the majority case. 

• Fast-paced and high-pressure environment. 

Note: Many positions in Theatre overlap, and it is not unusual to be asked to perform a task not listed in this position description. This is not necessarily an exhaustive list of responsibilities, skills, duties, and working conditions associated with the job. Management may revise the job tasks based on business needs, including emergencies, staffing needs, and workload. 

To Apply

Please send your resume and cover letter to Marisa Butler, Director of Development [email protected]. The Phoenix Theatre Company is an equal opportunity employer.