Getting ready for Your Visit

Updated June 10, 2025

An FDA approved COVID-19 vaccine is widely available and accessible, and decisions about whether to attend indoor performances is a matter of personal choice, to be determined on an individual basis. Our COVID-19 policies are consistent with our mission to be a forum where individuals of all walks of life and different belief systems can gather live and in person. The arts is where anyone can go and be welcomed. We encourage everyone who is able to receive a COVID-19 vaccine to do so to protect themselves and their communities.

Patrons should not visit the theatre if they have been exposed to someone who has tested positive for COVID-19, tested positive for COVID-19 themselves, or are experiencing COVID-19 symptoms. If any member of a party is feeling sick we require that person to stay home—we have options for exchanging their ticket. A fee may apply.

 

What to bring

  • Have your tickets ready to be scanned on your phone, or bring a paper printout of your tickets.

 

What to WEAR

Our patrons wear everything from smart casual to cocktail attire. Dress for a great time at the theatre! Theatres are often kept cool for the benefit of the audience. (And stage lights can get hot!) If you typically get cold in air conditioned spaces, you may consider bringing an extra layer.

 

What to leave at home

  • Food
  • Drink

 

Late Arrivals

If you arrive after the start of your performance, there may be a late hold before you can be seated.

What is a late hold?
A late hold is a pause in seating at the start of a performance.  Once the show has started, latecomers may not enter the theatre until front-of-house staff receive permission from stage management.  The duration of the late hold varies for each production – it might be 5 minutes, or it could be as long as 15.
 
Why do we do it?
To ensure all patrons enjoy a smooth and respectful theatre experience. Delaying late seating until an appropriate moment minimizes disruptions for both the performers and those already seated.
 
Here’s how it works:
  • Once the show begins, theatre doors close and the late hold starts. 
  • A House Manager and ushers remain in the lobby to assist with scanning tickets, answering questions, and directing patrons to the correct entrance.
  • A live video and audio feed plays in the lobby so you won’t miss the beginning of the show.
  • Once stage management gives the go-ahead, ushers will guide patrons into the theatre in small groups and help them to their seats.
 
Please arrive early!
To avoid missing any part of the show, we recommend arriving at least 30 minutes before showtime. 
 
Thank you for helping us create a respectful and enjoyable experience for everyone!

Plan Your Perfect Night Out