Career Opportunities

Patron Services & Sales Associate

Salary + Commission

Function

The Patron Services & Sales Associate is responsible for providing outstanding customer service to Phoenix Theatre patrons in the Call Center/Box Office. This position handles every avenue of revenue generation through inbound and outbound phone sales, ticket inventory management, dynamic pricing, marketing and promotions, and subscription campaigns.

Essential Duties & Responsibilities

  • Manages and develops patron relationships with single ticket buyers and subscribers both in person and over the phone
  • Handles inbound and outbound sales calls and patron inquiries—an average of 40 to 50 outbound calls per day is expected
  • Upsells and recommends tickets and subscription packages
  • Partners with Sales & Patron Services team members in managing annual subscription campaign
  • Solicits donations from subscribers and single ticket buyers
  • Serves as expert Tessitura user
  • Acts as Will Call expert, greeting patrons and selling tickets before the show, and answering questions
  • Supports special sales or promotions during Will Call and Intermission

Minimum Qualifications

  • At least two years of sales experience, preferably with a history of outbound sales calls
  • High energy, friendly, upbeat persona     
  • Self-motivation and the ability to multi-task in a fast-paced environment
  • Professional etiquette and work ethic
  • Ability to meet deadlines and work well under pressure
  • Organizational and time management skills
  • Data management skills and abilities
  • Effective leadership and communication skills
  • Must be able to work well in teams as well as independently
  • Superior attention to detail is imperative
  • Outstanding communication via verbal and written skills required
  • Knowledge of theatre arts and nonprofits is a plus, along with a quirky sense of humor

Physical / Mental Demands & Working Conditions

  • Workweek will be 40 hours; some evenings are required as well as an occasional weekend
  • General office and theatre setting
  • Fast paced and high pressure environment

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Phoenix Theatre Employment Opportunity - Direct Sales Representatives

Phoenix Theatre has an immediate opportunity for experienced and enthusiastic Direct Sales Representatives. This is part-time outbound calling work for our ongoing subscription and fundraising campaigns.  You will be working directly for the theatre, NOT an outsourced company.  Let your passion for the performing arts and sales shine!

Position Description

Representatives are responsible for generating subscription sales to world-class theatrical productions and soliciting donations to support Phoenix Theatre’s programs and services. We seek candidates who are team players, enthusiastic, articulate and have a love of the arts. We are looking for Representatives with evening and Saturday availability.

Essential Functions

  • Make outbound sales calls to former and current patrons of Phoenix Theatre
  • Explain Phoenix Theatre’s subscription and donor benefits, specials, and sales offers
  • Actively recommend and upsell expanded subscription packages while delivering outstanding service to the patron
  • Contribute to a positive, supportive team environment where all staff members can be successful and have fun!

Required Qualifications:

  • Experience with outbound calling preferred – but motivation and enthusiasm are most important!
  • Excellent phone etiquette and ability to create rapport
  • A proven sales and fundraising track record
  • Positive, outgoing, and friendly personality
  • Experience with Tessitura or other CRM/ticketing systems
  • An ability to multitask, to work independently and to maintain a high level of attention to detail

Schedule
Part-time, evening shifts are available from 3:30 to 7:30, Monday through Friday, and day shifts on Saturday from 9:45 to 5:15. 12 hours per week minimum required.

Reports To
Sales Manager and/or Director of Sales & Patron Development

Compensation
Part-time employees receive all of the following: base hourly rate, commission based on sales, weekly bonuses to top producers, and perks such as free comp tickets and event invitations.

Work Location
Callers will be stationed in the Call Center and Box Office of Phoenix Theatre.

To Apply
Please email a resume, including all relevant phone sales experience, to s.white@phoenixtheatre.com.  No walk-ins please.  These positions will remain open until filled.  Please apply immediately.