Career Opportunities

Phoenix Theatre

House Manager — Part time, Hourly

The House Manager (HM) is responsible for overseeing the front of house during Mainstage and Hormel Black Box shows.  As well as the occasional third party theatre company renting out Theatre Space in either the Mainstage, Hormel Theatre, or Hardes little Theatre, or a reception type event. Primary areas of responsibility include preparing the house, the lobbies, and grounds for patrons; leading all Will Call staff and bartenders in a daily pre-show meeting; acting as the liaison between Front of House and Box Office; acting as the liaison between Production and Front of House (FOH); managing the usher team, including conducting the pre-show meeting for ushers, assigning their responsibilities and monitoring their performance; handling all patron inquiries and concerns, including seating and ticketing issues and general complaints; troubleshooting issues that may arise with the ticket scanners and leading scanner training; reviewing and approving the bar and Will Call checklist at the end of each shift; managing the thorough completion of performance reports, and; acting as lead manager when the FOH Manager or Sales Manager is not on duty.

Essential Duties & Responsibilities

  • Acts as primary leader and supervisor while managing the house; handling patron and employee concerns  and ensuring a spectacular experience for all Phoenix Theatre patrons is the most crucial component of this job
  • Oversees house operations and the overall patron experience 2.5 hours before every performance through end of show and the completion of all FOH duties
  • Holds a pre-show meeting with all staff to go over notes for every performance as well as creating an overall motivating and exciting energy for the staff
  • Holds a pre-show meeting with all ushers to go over notes regarding the performance and composition of the audience; assigns usher duties and nametags; holds post-show meeting to review questions or issues that arose during the performance and distributes BOGO vouchers
  • Evaluates usher performance; documents issues or areas in need of training/follow-up
  • Aids in troubleshooting Tessitura and IT issues that arise during show time
  • Tidies the restrooms and ensures clean appearance of FOH at all times
  • Works in tandem with the Front of House Manager to ensure both Will Call and bar have enough change in their banks

Qualifications

  • Minimum two years of experience in customer service/sales
  • Minimum one year of team management experience
  • Previous House Management experience preferred
  • Patron service experience and knowledge of theatre, arts and non-profit organizations preferred
  • Advocacy-level customer service skills
  • Professional etiquette and work ethic
  • Organizational, multi-tasking, and time management skills
  • Data management skills and abilities
  • Able to work nights and weekend hours
  • Superior attention to detail
  • Outstanding communication via verbal skills
  • Must be able to function in a fast-paced environment with changing priorities
  • Must have a current driver’s license and reliable transportation

Physical & Mental Demands and Working Conditions

  • Evenings and weekends ARE required
  • Must be able to lift 30 pounds
  • Fast-paced and high pressure environment
  • Light/basic cleaning to deep/more than basic cleaning especially on multiple show days

*Many Positions in theatre overlap and it is not unusual to be asked to perform a task not listed in this position description. This is not necessarily an exhaustive list of responsibilities, skills, duties and working conditions associated with the job. It is intended to be an accurate reflection of the current job; however, management may revise the job tasks based on business needs including emergencies, staffing needs and workload.

Send cover letter and resume to Hillary Scott at H.Scott@phoenixtheatre.com 

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Part Time - Will Call Associate
(Part time, hourly positon)

Function
The part time Patron Services & Sales Associate is responsible for providing outstanding customer service while in the Box Office to Phoenix Theatre patrons. This position manages Will Call before and during shows, primarily on the weekends.

Essential Duties & Responsibilities

  • Handles inbound and in person sales calls and patron inquiries; handling and managing patron relationships is the most crucial component of this role
  • Acts as Will Call expert alongside other Patron Services & Sales Associates, greeting patrons, selling tickets, upselling subscriptions, soliciting donations, and answering questions 
  • Conducts special sales or promotions during Will Call and/or Intermission, including subscription campaigns and holiday promotions in the lobby

Minimum Qualifications

  • At least one year of experience in sales
  • Advocacy-level customer service skills
  • Self-motivation and the ability to multi-task in a fast-paced environment
  • Professional etiquette and work ethic
  • Organizational and time management skills
  • Data management skills and abilities
  • Effective leadership and communication skills
  • Must be able to work well in teams as well as independently
  • Superior attention to detail is imperative
  • Must be able to function in a high-pressure (and fun!) environment with changing priorities
  • Typical Will Call shifts last 2.5 to 4.5 hours; evenings and weekends are required
  • Associates may be scheduled an average of one to four shifts per week, mostly on weekends

To apply, email cover letter and resume to Jennifer Pettit at j.pettit@phoenixtheatre.com 

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Marketing + Digital Communications Coordinator
Phoenix Theatre is seeking a Marketing + Digital Communications Coordinator responsible for supporting and executing a broad range of marketing and communication projects. In addition to support of the marketing department, this position will be responsible for online marketing initiatives including email scheduling and social media relations.

This position reports to the Marketing + Communications Manager and helps ensure that the organization’s brand identity and messaging strategy are proactively conveyed through all online platforms.

Essential Duties and Responsibilities 

  • Responsible for executing online initiatives including email and social media campaigns that result in patron engagement, ticket sales and retention. 
  • Write content for varied audiences and meet deadlines. 
  • Manage online content/editorial calendar and ensure consistency of messages across various platforms. 
  • Identify new opportunities to increase brand awareness through various media including YouTube videos, social media, website, and email.

Qualifications 

  • Bachelors Degree in a business discipline and 1-2 years experience or equivalent work experience in Marketing
  • Computer skills, including knowledge of Microsoft Office
  • Background in digital marketing and social media
  • Organizational, multi-tasking, and time management skills 
  • Ability to work well in teams as well as independently
  • Superior attention to detail
  • Exceptional writing and editing skills
  • Must be able to function in a fast-paced environment with changing priorities

Please submit your cover letter and resume to the Alina Grigorians at a.grigorians@phoenixtheatre.com. 

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Phoenix Theatre - Wardrobe Supervisor

Phoenix Theatre is looking to fill the position of Wardrobe Supervisor immediately.  This is a full time salary position. 

Under general supervision of the Costume Shop Manager the Wardrobe Supervisor is responsible for the supervision and training of the wardrobe/wig overhire crew for both the Walton Main Stage and Hormel Black Box.  The Wardrobe Supervisor will oversee the day-to-day operations of the wardrobe department, maintain the artistic integrity and vision of the Designers and Directors for all Phoenix Theatre productions and assist in the costume shop as needed.

Organizational Relationships

  • Reports to the Costume Shop Manager and Stage Manager
  • Collaborates with the entire production team

Essential Duties & Responsibilities

  • Ensure all Phoenix Theatre wardrobe needs are met
  • Develop, organize and update wardrobe paperwork for all productions including quick change lists, pieces lists and run sheets for all dressers
  • Maintain production integrity including but not limited to laundry, dry cleaning, repairs, and replacements
  • Manage wardrobe and costume maintenance budgets; making purchases when necessary and tracking receipts.
  • Responsible for the organization, supply, and maintenance of wardrobe and wig areas throughout the theatre
  • Assist Costume Shop with the construction of costumes when possible
  • Organize and lead costume load-in prior to the start of tech for each production
  • Strike and restock costumes at the end of a show run
  • Assist in organization of the costume shop and loft
  • Ensure dressing rooms and quick change areas are adequately prepared for actors, organized and clean
  • Attend all necessary production and staff meetings and events
  •  Assist with general cleanliness and organization of entire production area
  • Receive and execute all production notes given by the artistic team within reason and budget
  • Work cohesively with all production departments to execute productions successfully
  • Maintain a safe working environment based on OSHA standards
  • Supervise all apprentices and overhire crew as assigned
  • Provide Costume Shop Manager with evaluations of apprentices to assist in their reviews
  • Adhere to all production deadlines

Methods of Accountability
Methods of Accountability are determined by the duties and responsibilities outlined above along with the following:

  • Employee and Customer Feedback
  • Budget Analysis
  • Timeliness and quality of Phoenix Theatre Product
  • Timeliness of completing projects according to deadlines
  • Working environment safety analysis based on OSHA standards
  • Cleanliness and organization of the entire production area
  • Review of Wardrobe coordination upon close of production

Minimum Qualifications

  • A degree in Technical Theatre or equivalent experience in regional or professional theatre
  • Willingness to adhere to a higher production standard
  • Computer skills and knowledge of the Microsoft Office Suite
  • Strong Administration, Organization, coordination, multi-tasking, and time management skills
  • Proven ability to productively and effectively manage a team
  • Demonstrated ability to work in a diverse team and under strict deadlines
  • Desired: 2-3 years experience with wigs and makeup

    Standards of Performance

  • Standard of Performance are based on the duties and responsibilities of the position, as well as the mission, vision, and goals of the Phoenix Theatre; determined by the Wardrobe Supervisor.

Physical / Mental Demands & Working Conditions

  • General Theatre and Costume Shop work environment
  • Nights and weekends are required

Applicants please submit your cover letter and resume no later than Jan. 31st 2016 to the Director of Production Mark Reynolds at m.reynolds@phoenixtheatre.com  or mail to Phoenix Theatre attn.: Mark Reynolds 100 E McDowell Rd. Phoenix AZ 85004.

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Phoenix Theatre - Summer Camp - Camp Counselors

We are excited about another fun-filled summer, and we are currently seeking enthusiastic and energetic individuals for Camp Counselor positions. We have limited space for counselors and these positions are very popular, so we encourage you to apply early!

Some of the activities of a Camp Counselor include:

• Assist the Lead Teaching Artist with games and activities for youth in different age groups including ages 4-6, 6-8, 8-10 and 11-16
• Travel from each activity throughout the day with campers and participate in group exercises
• Take the lead on camp warm-up activities
• Assist the Camp Director with arts and craft and other activities

• Assist with the Showcase each Friday of camp where the campers have a performance for family and friends.

Other duties as assigned requirements of a Camp Counselor:

• Must be at least 16 years of age
• Reliable, on-time, willingness to commit to a full week-long camp minimum (We prefer counselors that are available to work 4 weeks or more of the 8 weeks that camp is offered.) The daily requirement is Mon-Fri 8:30am – 4:00pm
• Previous experience working with children and in a team environment
• Previous theatre, music, or dance experience a plus
• Great attitude and willingness to work in a team environment a must!

Click HERE to apply! Deadline for application is March 15, 2016.
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Phoenix Theatre - Fundraising Representatives
The Phoenix Theatre has an excellent immediate part time temporary opportunity for experienced and enthusiastic artists. This is part-time outbound calling work for our end of year fundraising campaign.  You will be working directly for Phoenix Theatre, NOT an outsourced company.  Let your passion for the performing arts and fundraising shine through!

Position Description
Direct Sales Representatives make outbound calls to support The Theatre’s fundraising campaigns.
We seek to find candidates who are team players, enthusiastic, articulate and have an interest in the arts. We are looking for Representatives who can work primarily work 20-30 hours per week for 2-3 weeks with varied days and shifts including Saturdays.

Essential Functions

  • Make outbound sales calls to former and current patrons of Phoenix Theatre.
  • Work a minimum of 20 hours per week.
  • Generate donations and sales and deliver outstanding customer service.
  • Answer patron questions promptly, accurately, respectfully, and thoroughly.
  • Contribute to a positive, supportive team environment where all staff members can be successful – AND have fun!

Required Qualifications:

  • Experience with outbound calling preferred – but motivation and enthusiasm are most important!
  • Articulate on the phone.
  • A proven sales/fundraising track record particularly in telephone sales.
  • Nimble and comfortable alternating sales approaches.
  • Positive, outgoing, and friendly personality.
  • Able to work in an upbeat and often fast-paced environment.
  • Organizational skills; the ability to multitask, to work independently and to maintain a high level of attention to detail.

Schedule
Part-time, morning and evening shifts, Monday through Thursday, and Saturday morning shift.  20 hours per week minimum. Approximate dates are from November 30th through December 20th

Reports To
Sales Manager

Compensation
Part-time employees receive:  Base hourly rate of $10.00 with a tiered bonus structure.

Work Location
The primary work location is in the Box Office/Call Center at 100 E McDowell Rd in Phoenix.

To Apply
Please email a chronological resume, including all relevant phone sales experience, to j.pettit@phoenixtheatre.org or call us at 602-889-5296.  No walk-ins please.  These positions will remain open until filled.  Please apply immediately.

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Servers and Bartenders

You will be on the front line making sure our customers have an unforgettable time. We are not easily defined and even harder to forget; we want servers who fit this description.   Can you make people feel comfortable and help create the coolest live theatre experience in the Valley? Read on – because this isn’t just about finding a job, it’s about being part of the whole Phoenix Theatre experience. Speed and personality are important in equal measure.

Here’s what you’ll do: 
- Welcome/greet guests and know regular guests by name, preference and needs. 
- Know brands of beer, wine and liquor, as well as the ingredients for the most 
common cocktails (garnishes, proper glassware, and prices). 
- Know and inform guests about specialty drinks, as well as answer questions about food, beverages and other restaurant functions and services. 
- Maintain cash bank and follow established procedures. 
- Follow all alcoholic beverage laws, policies and regulations. 
- Maintain a clean and safe work area. 

You Need to be: 
At least 19 years old, with a minimum of two years of serving and/or bartending experience. Able to speak, write and understand English. You should possess basic math skills, be able to handle money, and operate point-of-sale system. You’re okay standing for several hours at a time, lifting up to 25 pounds, and don’t mind working evenings, weekends and some holidays. 

Our servers should be like every customer’s good-natured, fun friend who is also an expert at our menu while remembering what everyone likes and making sure every visit is unforgettable, before, during and after the show.  A passion for live theatre will move you to the front of the line!

To apply, send a resume to w.wyss@phoenixtheatre.com and note in the email (body and/or subject line) if you are interested in a bartending or server position.