Career Opportunities

Individual Giving Manager

We currently have an exciting opportunity in our Development Department for a dynamic, go-getting fundraising and development professional. The Individual Giving Manager will have primary responsibility for leading the organization's annual giving efforts (donations <$250 annually), setting strategy and executing fundraising plans for attracting new donors, sustaining and growing the number of existing annual donors, the size of individual donations, and converting annual  donors to major donors. The Individual Giving Manager will support the organizational fundraising efforts of the Development Director, Managing Director, Producing Artistic Director and members of the Board of Directors.

Essential Duties and Responsibilities

  • Develop and implement strategies for solicitation that will grow annual revenue from individuals
  • Manage annual fund solicitation campaigns
  • Manage and monitor online giving initiatives
  • Perform regular data analysis and prepare regular reports on all campaign activities and donor behaviors (pacing, trends, attrition, and retention).
  • Monitor revenue and expenses related to membership and individual giving.
  • Work collaboratively with other program teams and departments to advance fundraising goals
  • Communicate with and/or meet with funders as determined by the Development Director
  • Oversee all functions of donor database (Tessitura) management including “contact detail” input, assuring that an accurate donor database is kept.
  • Oversee database management, donor constituency records, gift processing, development and fulfillment of donor benefits, gift recognition, donor acknowledgements, including thank you letters, donor correspondence, and mailings.
  • Assist with events and event logistics to ensure an exceptional donor experience, with a focus on cultivation and stewardship.
  • Conceptualize, strategize and implement membership programs and small donor cultivation events.
  • Assist the Development Director and Managing Director by providing support and/or reports, as well as updates for the Board.
  • Work with Sales, Marketing and communications teams to develop strategies for development presence in all communications and marketing.
  • Oversee the development presence on the website.
  • Maintain accurate and complete records of donor communications.
  • Support Development Director in areas of development reporting.
  • Manage system for securing in-kind donations.
  • Assume other tasks and responsibilities as needed.

Minimum Qualifications

  • Bachelor’s degree and 2-4 years of fundraising experience in individual donor development and campaign coordination and execution; or an equivalent combination of education/experience
  • Demonstrated knowledge of Excel and Word; familiarity with fundraising databases
  • Excellent writing, editing, and verbal communications skills (including experience in writing direct mail appeals, e-appeals, websites, and social media communications) with the ability to create dynamic presentations, proposals, letters and collateral materials
  • Direct marketing, special event, and development experience preferred
  • Strong planning skills, including the ability to anticipate tasks, set priorities, and function smoothly under strict deadlines
  • Highly motivated and energetic, ability to show initiative and work independently
  • Demonstrated skills in campaign management and goal accountability
  • Excellent attention to detail, rock solid follow-through, and commitment to a high level of customer service
  • Outgoing personality and ability to initiate and enjoy direct communication with donors and potential donors
  • Ability to exercise discretion with confidential information
  • Knowledge of the local philanthropic community (highly desirable)
  • Experience with Tessitura database and constituency management (highly desirable)
  • This position must have the flexibility to attend performances, events and receptions. Evening and weekend work will be a shared team responsibility.
  • Ability to build strong relationships in an environment of collaboration
  • Ability to work well with all levels of internal management and staff, as well as outside clients and vendors
  • Experience with budgeting, planning and project administration
  • Experience with a theatre or arts organization and knowledge of the arts philanthropic community preferred
  • Evenings and weekends are required.

To apply, send cover letter and resume to Marisa Butler at m.butler@phoenixtheatre.com


Educational Sales & Marketing Coordinator

The Educational Sales & Marketing Coordinator executes and supports the educational sales objectives for Phoenix Theatre. This position also supports the Public Relations Manager by executing select elements of the public relations strategy for Phoenix Theatre.

Essential Duties & Responsibilities

  • Handles inbound and outbound sales calls and inquiries for all of Phoenix Theatre’s educational programming including but not limited to Theatre for Young Audiences, Summer Camp, Musical Theatre Intensive & Summer of Dance.
  • Manages and develops relationships with teachers, parents and all other relevant educational stakeholders.
  • Identifies, recommends and upsells educational programming to prospects.
  • Utilizes Tessitura and process all invoices, purchases orders, funds and does follow-up for payments.
  • Attends all the Theatre for Young Audience, Summer Camp and Musical Theatre Intensive performances to act as a greeter and liaison.
  • Maintains the master teacher contact database.
  • Represents Phoenix Theatre at relevant educational events.
  • Tracks relevant educational information to be utilized by the Development Department for grant-seeking purposes.
  • Supports the execution of Phoenix Theatre’s year-round theatre classes and camps.
  • Assists the Public Relations Manager in executing the Public Relations plan for all aspects of Phoenix Theatre.
  • Books all marketing complimentary tickets and coordinates press packets for all members of the press attending events.
  • Other duties as assigned as an assistant to the Director of Summer Programming, Public Relations Manager and Director of Marketing + Communications.

Minimum Qualications

  •  Bachelors Degree and 2 years experience or equivalent work experience in Sales Management/Marketing/Public Relations/Hospitality or relatable field
  • Advocacy-level customer service skills
  • Outstanding verbal and written skills required.
  • Ability to meet deadlines
  • Computer skills, including knowledge of Microsoft Office
  • Organizational, multi-tasking, and time management skills
  • Management Skills and Abilities
  • Effective leadership and communication skills
  • Must possess a discreet and positive work attitude.
  • Must be able to work well in teams as well as independently.
  • Superior attention to detail is imperative.
  • Must be able to function in a fast-paced environment with changing priorities.
  • Must enjoy working with board members and all levels of employees.

To apply, please send a resume and cover letter to Lindsay Halvorson at l.halvorson@phoenixtheatre.com.
 


Bartender
We are looking for a qualified candidate to hold the part time position of Bartender. As a member of the Patron Services team, bartenders are responsible for providing outstanding customer service, promoting pre-orders, stocking and cleaning work area and patron seating area, and representing Phoenix Theatre as a leader in the arts community. Shifts are 2.5 hours before every performance and last through intermission or second act. Benefits include complimentary tickets to all shows and working in a fun, upbeat environment. This is the ideal part time job for someone with evening and/or weekend availability, a flexible schedule and happy disposition.

Qualifications

  • Bartender/server experience
  • Positive attitude
  • A love of people
  • Outstanding customer service skills
  • Ability to work well in a team environment
  • An acute attention to detail
  • Experience handling cash and credit card transactions
  • Ability to work quickly and efficiently under pressure
  • Knowledge of theatre, arts and nonprofit organizations preferred
  • High school diploma or GED equivalent

How to Apply:
Send an email with your cover letter and resume to Genevieve Gassman (g.gassman@phoenixtheatre.com) AND Hillary Scott (h.scott@phoenixtheatre.com). 


House Manager
The House Manager (HM) is responsible for overseeing the front of house during Mainstage and Black Box shows. Primary areas of responsibility include preparing the house and grounds for patrons; leading all Will Call staff and bartenders in a daily pre-show meeting; acting as the liaison between Front of House and Box Office; acting as the liaison between Production and Front of House (FOH); managing the usher team, including conducting the pre-show meeting for ushers, assigning their responsibilities and monitoring their performance; handling all patron inquiries and concerns, including seating and ticketing issues and general complaints; troubleshooting issues that may arise with the ticket scanners and leading scanner training; reviewing and approving the bar and Will Call checklist at the end of each shift; managing the thorough completion of performance reports, and; acting as lead manager when the FOH Manager or Sales Manager is not on duty.

Essential Duties & Responsibilities

  • Acts as primary leader and supervisor while managing the house; handling patron and employee concerns  and ensuring a spectacular experience for all Phoenix Theatre patrons is the most crucial component of this job
  • Oversees house operations and the overall patron experience 2.5 hours before every performance through end of show and the completion of all FOH duties
  • Holds a pre-show meeting with all staff to go over notes for every performance as well as creating an overall motivating and exciting energy for the staff
  • Holds a pre-show meeting with all ushers to go over notes regarding the performance and composition of the audience; assigns usher duties and nametags; holds post-show meeting to review questions or issues that arose during the performance and distributes BOGO vouchers
  • Evaluates usher performance; documents issues or areas in need of training/follow-up
  • Aids in troubleshooting Tessitura and IT issues that arise during show time
  • Tidies the restrooms and ensures clean appearance of FOH at all times

Qualifications

  • Works in tandem with the Front of House Manager to ensure both Will Call and bar have enough change in their banks
  • Minimum two years of experience in customer service/sales
  • Minimum one year of team management experience
  • Previous House Management experience preferred
  • Patron service experience and knowledge of theatre, arts and non-profit organizations preferred
  • Advocacy-level customer service skills
  • Professional etiquette and work ethic
  • Organizational, multi-tasking, and time management skills
  • Able to work nights and weekend hours
  • Must possess a discreet and positive work attitude
  • Superior attention to detail
  • Outstanding communication via verbal skills
  • Must be able to function in a fast-paced environment with changing priorities
  • Must have a current driver’s license and reliable transportation

Physical & Mental Demands and Working Conditions

  • Evenings and weekends ARE required
  • Must be able to lift 30 pounds
  • Fast-paced and high pressure environment

Many Positions in theatre overlap and it is not unusual to be asked to perform a task not listed in this position description. This is not necessarily an exhaustive list of responsibilities, skills, duties and working conditions associated with the job. It is intended to be an accurate reflection of the current job; however, management may revise the job tasks based on business needs including emergencies, staffing needs and workload.

Send cover letter and resume to g.gassman@phoenixtheatre.com AND h.scott@phoenixtheatre.com


Patron Services & Sales Associate
full time; salary plus commission

Function
The Patron Services & Sales Associate is responsible for providing outstanding customer service to Phoenix Theatre patrons in the Call Center/Box Office. This position handles every avenue of revenue generation through inbound and outbound phone sales, ticket inventory management, dynamic pricing, marketing and promotions, and subscription campaigns.

Organizational Relationships

  • Reports to Sales Manager

Essential Duties & Responsibilities

  • Handles inbound and outbound sales calls and patron inquiries--handling and managing patron relationships is the most crucial component of this role; an average of 40 to 50 outbound calls per day is expected
  • Manages and develops patron relationships with single ticket buyers and subscribers both in person and over the phone
  • Upsells and recommends tickets and subscription packages
  • Partners with Sales & Patron Services team members in managing annual subscription campaign
  • Partners with Development team in soliciting donations from subscribers and single ticket buyers
  • Serves as expert Tessitura user
  • Acts as Will Call expert, alongside other Sales & Patron Services Associates, greeting patrons and selling tickets before the show and during intermission, and answering questions
  • Promotes special sales or promotions during Will Call and Intermission, including subscription campaigns and holiday promotions in the lobby

Minimum Qualifications

  • At least one year of Sales experience, preferably with a history of outbound sales calls
  • Advocacy-level customer service skills
  • Self-motivation and the ability to multi-task in a fast-paced environment
  • Professional etiquette and work ethic
  • Ability to meet deadlines and work well under pressure
  • Organizational and time management skills
  • Data management skills and abilities
  • Effective leadership and communication skills
  • Must be able to work well in teams as well as independently
  • Superior attention to detail is imperative
  • Outstanding communication via verbal and written skills required
  • Must be able to function in a fast-paced environment with changing priorities

Physical / Mental Demands & Working Conditions

  • Workweek will be 40 hours; some evenings are required as well as an occasional weekend
  • General office and theatre setting
  • Fast paced and high pressure environment

* Many Positions in Theatre overlap and it is not unusual to be asked to perform a task not listed in this position description. This is not necessarily an exhaustive list of responsibilities, skills, duties and working conditions associated with the job. It is intended to be an accurate reflection of the current job; however, management may revise the job tasks based on business needs including emergencies, staffing needs and workload.

To apply, send cover letter and resume to David Struyf at d.struyf@phoenixtheatre.com.