Career Opportunities

Position: House Manager - hiring two positions now!
PT / FT: Part Time
Hourly/Salary: Hourly
Starting pay - $10/hour

Function
The House Manager (HM) is responsible for overseeing front of house (FOH) operations during Mainstage and Hormel Theatre shows and the occasional third party organization or theatre company renting Phoenix Theatre spaces. Primary areas of responsibility include preparing the house, the lobbies, and grounds for patrons; participating in pre-show meeting with Will Call staff and Food and Beverage staff; acting as the liaison between FOH and Box Office; acting as the liaison between Production and FOH; managing the usher team, including conducting the pre-show meeting for ushers, assigning their responsibilities and monitoring their performance; handling all patron inquiries and concerns, including seating and ticketing issues and general complaints; troubleshooting issues that may arise with the ticket scanners and leading scanner training; reviewing and approving the Bar and Will Call checklist at the end of each shift; managing the thorough completion of performance reports; acting as lead manager when the Concierge Services Manager or Sales Manager is not on duty.

Essential Duties & Responsibilities

  • Acts as primary leader and supervisor while managing the house, handling patron and employee concerns
  • Ensures a spectacular experience for all Phoenix Theatre patrons
  • Oversees house operations and the overall patron experience 2.5 hours before every performance through end of show and the completion of all FOH duties
  • Holds a pre-show meeting with all staff to go over notes for every performance as well as creating an overall motivating and exciting energy for the staff
  • Holds a pre-show meeting with all ushers to go over notes regarding the performance and composition of the audience; assigns usher duties and nametags; holds post-show meeting to review questions or issues that arose during the performance
  • Evaluates usher performance; documents issues or areas in need of training/follow-up
  • Tidies the restrooms and ensures clean appearance of FOH at all times
  • Aids in educating patrons about Phoenix Theatre to assist in reaching sales and fundraising goals

Qualifications

  • Minimum two years of experience in customer service/sales
  • Organizational, multi-tasking, and time management skills with superior attention to detail
  • Professional etiquette and work ethic
  • Outstanding communication via verbal skills
  • Previous House Management experience preferred
  • Previous sales experience preferred
  • Knowledge of theatre, arts and/or non-profit organizations preferred

Physical + Mental Demands and Working Conditions

  • Evenings and weekends ARE required
  • Must be able to lift 30 pounds
  • Fast-paced and high pressure environment
  • Light cleaning to deep cleaing, especially on multiple show days

Send cover letter and resume to Hanna Spence-Schehr at H.Spence-Schehr@phoenixtheatre.com


Position: Expeditor/Food Runner
PT / FT: Part Time
Hourly/Salary: Hourly
Reports to: Food & Beverage Manager

Phoenix Theatre’s ArtBar + Bistro is looking for a dynamic individual to join our service team as Expeditor. Work within the theatre’s exciting food & beverage department as we provide our patrons with first-class dining, cocktails and service while broadening the overall satisfaction of their theatre experience.

Duties + Responsibilities

  • Act as liaison between front of house and back of house
  • Communicate special Instructions and other information to Kitchen Staff
  • Communicate all needed information to Service Staff
  • Ensure that orders are prepared in correct order and timely fashion
  • Act as Food Runner
  • Engage with patrons while serving orders
  • Assist Kitchen as needed with prep and clean up
  • Attend all scheduled employee meetings and trainings
  • Other duties as assigned

Qualifications

  • Arizona Food Handler’s Certification
  • Excellent communication and organizational skills
  • Great sense of taste and smell
  • Previous restaurant service
  • Be comfortable in a high volume, fast paced environment
  • Excel in a team oriented environment
  • Theatre knowledge preferred but not mandatory

Position: Host
PT / FT: Part Time
Hourly/Salary: Hourly
Reports to: Food & Beverage Manager

Phoenix Theatre’s ArtBar + Bistro is looking for a dynamic individual to join our service team as Host. Work within the theatre’s exciting food & beverage department as we provide our patrons with first-class dining, cocktails and service while broadening the overall satisfaction of their theatre experience.

Duties + Responsibilities

  • Warmly and graciously greet all guests upon arrival
  • Provide guests with menu and/or cocktail recommendations
  •  Seat guests in dining area or lounge / ArtBar
  • Accommodate special seating requests for guests whenever possible
  • Communicate with Service / Bar Staff guest preference for dining or cocktails
  • Upon dining seating, offer guests a menu and inform them of their server’s name.
  • Inspect table for proper presentation and completeness
  • Track table seating per server
  • Work closely with Service, Bar and Kitchen staff
  • Assist in bussing tables
  • Thank guests as they leave and invite them to return
  • Attends all scheduled employee meetings and trainings
  • Other duties as assigned

Qualifications

  • Arizona Food Handler’s Certification
  • Previous customer service experience
  • Previous restaurant service preferred
  • Be comfortable in a high volume, fast paced environment
  • Possess organizational and multi-tasking skills.
  • Excel in a team oriented environment
  • Theatre knowledge preferred but not mandatory

Position: Server
PT / FT: Part Time
Hourly/Salary: Hourly
Reports to: Food & Beverage Manager

Phoenix Theatre’s ArtBar + Bistro is looking for a dynamic individual to join our service team as Server. Work within the theatre’s exciting food & beverage department as we provide our patrons with first-class dining, cocktails and service while broadening the overall satisfaction of their theatre experience.

Duties + Responsibilities:

  • Prepare tables and dining area
  • Set Up Service Stations / Complete Set up per ArtBar + Bistro Procedures
  • Greet and engage with patrons
  • Communicate with patrons on menu and cocktail offerings, provide recommendations
  • Take and serve orders
  • Use POS for order entries and tracking
  • Collaborate with other service staff, bar and kitchen staff
  • Resolve patron issues in a positive manner
  • Issue bills and accept / process payments
  • Bus tables
  • Complete side work
  • Attend all scheduled employee meetings and trainings
  • Such other tasks as required of management or leadership.

Qualifications

  • Arizona Food Handler’s Certification
  • Arizona Title IV Training Certification
  • Previous restaurant service
  • Experience using Point of Sale systems
  • Be comfortable in a high volume, fast paced environment
  • Excel in a team oriented environment
  • Theatre knowledge preferred but not mandatory

Position: Concessions Server
PT / FT: Part Time
Hourly/Salary: Hourly
Reports to: Food & Beverage Manager

Phoenix Theatre’s ArtBar + Bistro is looking for a dynamic individual to join our service team as Concessions Server. Work within the theatre’s exciting food & beverage department as we provide our patrons with first-class dining, cocktails and service while broadening the overall satisfaction of their theatre experience.

Duties + Responsibilities

  • Set up and maintain Concessions area
  • Greet and engage with Patrons regarding ArtBar + Bistro Concessions as well as theatre performances
  • Take & server orders
  • Prepare soft beverages
  • Assist in preparation of Concessions food offerings
  • Use POS for order entries and tracking
  • Collaborate with other service staff, bar and kitchen staff
  • Resolve patron issues in a positive manner
  • Issue bills and accept / process payments
  • Stock Concessions inventory & supplies
  • Complete side work
  • Attend all scheduled employee meetings and trainings / provide input for improvement
  • Such other tasks as required of management or leadership.

Qualifications

  • Arizona Food Handler’s Certification
  • Previous customer service experience preferred
  • Ability to learn Point of Sale system
  • Capable of providing excellent patron service
  • Be comfortable in a high volume, fast paced environment
  • Excel in a team oriented environment
  • Theatre knowledge preferred but not mandatory