Career Opportunities

2017/2018 Volunteer Apprentice Company
Phoenix Theatre, a LOA/LORT D Regional Theatre in the heart of downtown Phoenix, seeks Apprentices for its 2017/2018 season. Exciting shows this season include Mamma Mia!, Disney’s Newsies, Hedwig and the Angry Inch, Little Shop of Horrors, Godspell, and more!  Phoenix Theatre produces shows in both a 380-seat proscenium space and a 250-seat black box space for a jam packed versatile season. Come join our passionate and talented group of managers, craftspeople and artists.

In the 2017/2018 season, Phoenix Theatre will be hiring apprentices in the following areas:  Props, Scenic, Lighting, Sound, Stage Management, Wardrobe, and Costumes. Candidates with skills in multiple areas are especially encouraged to apply.

To be considered, you must have a Bachelor’s degree in theatre and be seriously seeking a career in the theatre arts. Approval is based on the submission of a cover letter/resume, an interview, and a list of three references.  Please make sure your cover letter states to which department you are applying. This is a full season program; contracts start August 2017 and end June 2018.  Apprentices are provided private housing and a weekly stipend for time volunteering as an apprentice.

To apply, please send cover letter, resume and references to Karla Frederick, Associate Production Manager, at 100 E. McDowell Rd. Phoenix, AZ 85004 or e-mail k.frederick@phoenixtheatre.com with the subject line Apprentice Program Application.


Position: Concierge Manager
PT / FT: Full Time
Hourly/Salary: Salary
Reports to: Sales Manager

Phoenix Theatre has an exciting opportunity in our sales department for a dynamic, sales oriented Concierge Manager. Individuals desiring a collaborative yet competitive ambitious sales environment and an organization-wide commitment to excellence are encouraged to consider this opportunity. A passion for the arts is essential to your success!

Function
This position solicits, stewards and retains qualified subscribers and donors up to $500.00. The role provides primary support for subscription sales, fundraising efforts and single ticket purchases.  Approximately 90% of the role will happen on the phone, both inbound and outbound.

Essential Duties & Responsibilities
Answer all calls in your predetermined book of business. Build relationships with patrons that include a personal touch. Responsible for “upselling” current ticket package, asking for referring friends and soliciting donations. This role could also include setting reservations in our ArtBar + Bistro and/or making arrangements for a special celebration for the patron.  Assist in the development and contribute to the implementation of fundraising goals/strategies with an emphasis on introductory and lower level gifts. Represent Phoenix Theatre through appearances as requested; attend performances, events and receptions (both internal and external) as required to support sales. Cultivation and fundraising initiatives all while improving the patron experience.

The ideal candidate with demonstrate a keen sense of curiosity about subscribers and donors – seeking to “crack the code” of what compels each subscriber thus engaging patrons to see more theatre and bring more patrons to us season after season.

Minimum Qualifications

  • 1 to 2 years of a successful proven Sales experience in a database management environment
  • Demonstrated knowledge of Excel and Word
  • Adaptable to a growing, fast-paced culture of change
  • Excellent verbal communications skills
  • Strong planning skills, including the ability to anticipate tasks, set priorities, and function smoothly under strict deadlines
  • Follows protocol and recommendations
  • Strong work ethic
  • Highly motivated and energetic, ability to show initiative and work independently
  • Excellent attention to detail, rock solid follow-through, and commitment to a high level of customer service
  • Outgoing personality and ability to initiate and enjoy indirect communication with subscribers and potential donors
  • Ability to exercise discretion with confidential information
  • Ability to build strong relationships in an environment of collaboration
  • Ability to work well with all levels of internal management and staff, as well as outside clients and vendors

Preferred Qualifications

  • Direct sales and marketing, special event, and development experience
  • Experience in inbound/outbound sales and e-appeals,
  • Ability to create dynamic phone presentations, proposals and letters
  • Demonstrated skills in goal setting and accountability
  • Knowledge of the local philanthropic community
  • Experience with Tessitura database and ticketing
  • Experience with a nonprofit theatre or arts organization

Please send Cover Letter and Resume to Jennifer Pettit at j.pettit@phoenixtheatre.com.


Position: Expeditor/Food Runner
PT / FT: Part Time
Hourly/Salary: Hourly
Reports to: Food + Beverage Manager

Phoenix Theatre’s ArtBar + Bistro is looking for a dynamic individual to join our service team as Expeditor. Work within the theatre’s exciting food & beverage department as we provide our patrons with first-class dining, cocktails and service while broadening the overall satisfaction of their theatre experience.

Duties + Responsibilities

  • Act as liaison between front of house and back of house
  • Communicate special Instructions and other information to Kitchen Staff
  • Communicate all needed information to Service Staff
  • Ensure that orders are prepared in correct order and timely fashion
  • Act as Food Runner
  • Engage with patrons while serving orders
  • Assist Kitchen as needed with prep and clean up
  • Attend all scheduled employee meetings and trainings
  • Other duties as assigned

Qualifications

  • Arizona Food Handler’s Certification
  • Excellent communication and organizational skills
  • Great sense of taste and smell
  • Previous restaurant service
  • Be comfortable in a high volume, fast paced environment
  • Excel in a team oriented environment
  • Theatre knowledge preferred but not mandatory

Position: Host
PT / FT: Part Time
Hourly/Salary: Hourly
Reports to: Food + Beverage Manager

Phoenix Theatre’s ArtBar + Bistro is looking for a dynamic individual to join our service team as Host. Work within the theatre’s exciting food & beverage department as we provide our patrons with first-class dining, cocktails and service while broadening the overall satisfaction of their theatre experience.

Duties + Responsibilities

  • Warmly and graciously greet all guests upon arrival
  • Provide guests with menu and/or cocktail recommendations
  •  Seat guests in dining area or lounge / ArtBar
  • Accommodate special seating requests for guests whenever possible
  • Communicate with Service / Bar Staff guest preference for dining or cocktails
  • Upon dining seating, offer guests a menu and inform them of their server’s name.
  • Inspect table for proper presentation and completeness
  • Track table seating per server
  • Work closely with Service, Bar and Kitchen staff
  • Assist in bussing tables
  • Thank guests as they leave and invite them to return
  • Attends all scheduled employee meetings and trainings
  • Other duties as assigned

Qualifications

  • Arizona Food Handler’s Certification
  • Previous customer service experience
  • Previous restaurant service preferred
  • Be comfortable in a high volume, fast paced environment
  • Possess organizational and multi-tasking skills.
  • Excel in a team oriented environment
  • Theatre knowledge preferred but not mandatory

Position: Server
PT / FT: Part Time
Hourly/Salary: Hourly
Reports to: Food + Beverage Manager

Phoenix Theatre’s ArtBar + Bistro is looking for a dynamic individual to join our service team as Server. Work within the theatre’s exciting food & beverage department as we provide our patrons with first-class dining, cocktails and service while broadening the overall satisfaction of their theatre experience.

Duties + Responsibilities:

  • Prepare tables and dining area
  • Set Up Service Stations / Complete Set up per ArtBar + Bistro Procedures
  • Greet and engage with patrons
  • Communicate with patrons on menu and cocktail offerings, provide recommendations
  • Take and serve orders
  • Use POS for order entries and tracking
  • Collaborate with other service staff, bar and kitchen staff
  • Resolve patron issues in a positive manner
  • Issue bills and accept / process payments
  • Bus tables
  • Complete side work
  • Attend all scheduled employee meetings and trainings
  • Such other tasks as required of management or leadership.

Qualifications

  • Arizona Food Handler’s Certification
  • Arizona Title IV Training Certification
  • Previous restaurant service
  • Experience using Point of Sale systems
  • Be comfortable in a high volume, fast paced environment
  • Excel in a team oriented environment
  • Theatre knowledge preferred but not mandatory

Position: Concessions Server
PT / FT: Part Time
Hourly/Salary: Hourly
Reports to: Food & Beverage Manager

Phoenix Theatre’s ArtBar + Bistro is looking for a dynamic individual to join our service team as Concessions Server. Work within the theatre’s exciting food & beverage department as we provide our patrons with first-class dining, cocktails and service while broadening the overall satisfaction of their theatre experience.

Duties + Responsibilities

  • Set up and maintain Concessions area
  • Greet and engage with Patrons regarding ArtBar + Bistro Concessions as well as theatre performances
  • Take & server orders
  • Prepare soft beverages
  • Assist in preparation of Concessions food offerings
  • Use POS for order entries and tracking
  • Collaborate with other service staff, bar and kitchen staff
  • Resolve patron issues in a positive manner
  • Issue bills and accept / process payments
  • Stock Concessions inventory & supplies
  • Complete side work
  • Attend all scheduled employee meetings and trainings / provide input for improvement
  • Such other tasks as required of management or leadership.

Qualifications

  • Arizona Food Handler’s Certification
  • Previous customer service experience preferred
  • Ability to learn Point of Sale system
  • Capable of providing excellent patron service
  • Be comfortable in a high volume, fast paced environment
  • Excel in a team oriented environment
  • Theatre knowledge preferred but not mandatory