Career Opportunities

Individual Giving Manager
PT / FT: FT
Hourly/Salary: Salary
Reports To: Associate Director of Development

Phoenix Theatre currently has an exciting opportunity in our Development Department for a dynamic, go-getting Individual Giving Manager. Individuals desiring a collaborative, ambitious environment and an organization-wide commitment to excellence are encouraged to consider this opportunity.

Function
This position identifies, solicits, stewards and retains qualified prospects and donors up to $1,500, maintaining a large database of introductory level donors. It provides primary support for departmental fundraising including creation, management, execution and analysis of annual giving campaigns (year-end, subscription campaign, monthly renewals, pledge payments and fundraising efforts on behalf of capital, education, and outreach programs), gift entry, donor acknowledgement, billing, donor benefit fulfillment, and participation in Development-initiated cultivation and prospecting events.

Essential Duties & Responsibilities
GENERAL: Assist in the development and contribute to the implementation of fundraising goals/strategies with an emphasis on introductory and lower level gifts; work closely with the Sales Manager and PSO team to act as liaison between development and sales as we implement a new PSO program; work with team members to develop campaign strategies (acquisition, renewal and lapsed) and create compelling departmental proposals, solicitations and collateral; assist the Development Director with individual giving projections and goals; perform regular analysis of pacing towards goals and present up to date results; act as an individual giving resource during the annual budget process; participate in the preparation of the individual giving portions of the annual Development Plan; represent Phoenix Theatre through appearances as requested; attend performances, events and receptions (both internal and external) as required to support development initiatives and Development team responsibilities; work collaboratively with Development team to create dynamic and compelling verbiage around giving campaigns, and cultivation strategies.

INDIVIDUAL GIVING CAMPAIGNS: Demonstrate a keen sense of curiosity about donors – seeking to “crack the code” of what compels each donor to give, tracking results to create segmented communication around giving opportunities at Phoenix Theatre; strategically engage current donors in peer‐prospect identification, cultivation, and solicitation; work collaboratively with team members to analyze specific portfolios and strategize upgrades; promote and encourage in-kind giving.  Work with Marketing team to combine efforts around integrated fundraising campaigns.

CONSTITUENCY MANAGEMENT: Oversee all functions of donor database (Tessitura) management including “contact detail” input, assuring that an accurate donor database is kept; perform regular record merging and updates;  oversee database management, donor constituency records, gift processing, development and fulfillment of donor benefits, gift recognition, donor acknowledgements (including thank you letters), donor correspondence, and campaign mailings (including solicitations renewals and invoices); maintain accurate and complete records of donor communications through Tessitura tools (solicitations, tasks, CSI’s, plan steps).

EVENTS: Attend and assist with development-driven event production and logistics; in coordination with the Director of Development, determine monetary and attendance goals and budgets for lower level donor or acquisition events; work closely with Marketing/Communications to use traditional and social media to promote events as well as comply with the organization's brand standards; work with Marketing/Communications to create collateral materials and signage needed for event production; maintain event guest lists; structure and oversee attendance, registration and seating processes if necessary; maintain event revenue/expense vs. budget; manage post-event acknowledgments and other post-event communications

Minimum Qualifications

  • Bachelor’s degree and 1-2 years of fundraising experience in individual donor development and campaign coordination and execution; or an equivalent combination of education/experience
  • Demonstrated knowledge of Excel and Word; familiarity with fundraising databases
  • Excellent creative writing, editing, and verbal communications skills
  • Strong planning skills, including the ability to anticipate tasks, set priorities, and function smoothly under strict deadlines
  • Highly motivated and energetic, ability to show initiative and work independently
  • Excellent attention to detail, rock solid follow-through, and commitment to a high level of customer service
  • Outgoing personality and ability to initiate and enjoy direct communication with donors and potential donors
  • Ability to exercise discretion with confidential information
  • This position must have the flexibility to attend performances, events and receptions. Evening and weekend work will be a shared team responsibility.
  • Ability to build strong relationships in an environment of collaboration
  • Ability to work well with all levels of internal management and staff, as well as outside clients and vendors
  • Adaptable to a growing, fast-paced, diverse culture

Preferred Qualifications

  • Direct marketing, special event, and development experience
  • Experience in writing direct mail letter appeals, e-appeals, website and social media communications
  • The ability to create dynamic presentations, proposals, letters and collateral materials
  • Demonstrated skills in campaign management and goal accountability
  • Knowledge of the local philanthropic community
  • Experience with Tessitura database and constituency management
  • Experience with budgeting, planning and project administration
  • Experience with a theatre or arts organization and knowledge of the arts philanthropic community 

To apply, please send your cover letter and resume to Julia Tilley, Associate Director of Development at j.tilley@phoenixtheatre.com. No phone calls, please.


House Manager — Part time, Hourly

The House Manager (HM) is responsible for overseeing the front of house during Mainstage and Hormel Black Box shows.  As well as the occasional third party theatre company renting out Theatre Space in either the Mainstage, Hormel Theatre, or Hardes little Theatre, or a reception type event. Primary areas of responsibility include preparing the house, the lobbies, and grounds for patrons; leading all Will Call staff and bartenders in a daily pre-show meeting; acting as the liaison between Front of House and Box Office; acting as the liaison between Production and Front of House (FOH); managing the usher team, including conducting the pre-show meeting for ushers, assigning their responsibilities and monitoring their performance; handling all patron inquiries and concerns, including seating and ticketing issues and general complaints; troubleshooting issues that may arise with the ticket scanners and leading scanner training; reviewing and approving the bar and Will Call checklist at the end of each shift; managing the thorough completion of performance reports, and; acting as lead manager when the FOH Manager or Sales Manager is not on duty.

Essential Duties & Responsibilities

  • Acts as primary leader and supervisor while managing the house; handling patron and employee concerns  and ensuring a spectacular experience for all Phoenix Theatre patrons is the most crucial component of this job
  • Oversees house operations and the overall patron experience 2.5 hours before every performance through end of show and the completion of all FOH duties
  • Holds a pre-show meeting with all staff to go over notes for every performance as well as creating an overall motivating and exciting energy for the staff
  • Holds a pre-show meeting with all ushers to go over notes regarding the performance and composition of the audience; assigns usher duties and nametags; holds post-show meeting to review questions or issues that arose during the performance and distributes BOGO vouchers
  • Evaluates usher performance; documents issues or areas in need of training/follow-up
  • Aids in troubleshooting Tessitura and IT issues that arise during show time
  • Tidies the restrooms and ensures clean appearance of FOH at all times
  • Works in tandem with the Front of House Manager to ensure both Will Call and bar have enough change in their banks

Qualifications

  • Minimum two years of experience in customer service/sales
  • Minimum one year of team management experience
  • Previous House Management experience preferred
  • Patron service experience and knowledge of theatre, arts and non-profit organizations preferred
  • Advocacy-level customer service skills
  • Professional etiquette and work ethic
  • Organizational, multi-tasking, and time management skills
  • Data management skills and abilities
  • Able to work nights and weekend hours
  • Superior attention to detail
  • Outstanding communication via verbal skills
  • Must be able to function in a fast-paced environment with changing priorities
  • Must have a current driver’s license and reliable transportation

Physical & Mental Demands and Working Conditions

  • Evenings and weekends ARE required
  • Must be able to lift 30 pounds
  • Fast-paced and high pressure environment
  • Light/basic cleaning to deep/more than basic cleaning especially on multiple show days

*Many Positions in theatre overlap and it is not unusual to be asked to perform a task not listed in this position description. This is not necessarily an exhaustive list of responsibilities, skills, duties and working conditions associated with the job. It is intended to be an accurate reflection of the current job; however, management may revise the job tasks based on business needs including emergencies, staffing needs and workload.

Send cover letter and resume to Hillary Scott at H.Scott@phoenixtheatre.com 

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Part Time - Will Call Associate
(Part time, hourly positon)

Function
The part time Patron Services & Sales Associate is responsible for providing outstanding customer service while in the Box Office to Phoenix Theatre patrons. This position manages Will Call before and during shows, primarily on the weekends.

Essential Duties & Responsibilities

  • Handles inbound and in person sales calls and patron inquiries; handling and managing patron relationships is the most crucial component of this role
  • Acts as Will Call expert alongside other Patron Services & Sales Associates, greeting patrons, selling tickets, upselling subscriptions, soliciting donations, and answering questions 
  • Conducts special sales or promotions during Will Call and/or Intermission, including subscription campaigns and holiday promotions in the lobby

Minimum Qualifications

  • At least one year of experience in sales
  • Advocacy-level customer service skills
  • Self-motivation and the ability to multi-task in a fast-paced environment
  • Professional etiquette and work ethic
  • Organizational and time management skills
  • Data management skills and abilities
  • Effective leadership and communication skills
  • Must be able to work well in teams as well as independently
  • Superior attention to detail is imperative
  • Must be able to function in a high-pressure (and fun!) environment with changing priorities
  • Typical Will Call shifts last 2.5 to 4.5 hours; evenings and weekends are required
  • Associates may be scheduled an average of one to four shifts per week, mostly on weekends

To apply, email cover letter and resume to Jennifer Pettit at j.pettit@phoenixtheatre.com 

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Phoenix Theatre - Fundraising Representatives
The Phoenix Theatre has an excellent immediate part time temporary opportunity for experienced and enthusiastic artists. This is part-time outbound calling work for our end of year fundraising campaign.  You will be working directly for Phoenix Theatre, NOT an outsourced company.  Let your passion for the performing arts and fundraising shine through!

Position Description
Direct Sales Representatives make outbound calls to support The Theatre’s fundraising campaigns.
We seek to find candidates who are team players, enthusiastic, articulate and have an interest in the arts. We are looking for Representatives who can work primarily work 20-30 hours per week for 2-3 weeks with varied days and shifts including Saturdays.

Essential Functions

  • Make outbound sales calls to former and current patrons of Phoenix Theatre.
  • Work a minimum of 20 hours per week.
  • Generate donations and sales and deliver outstanding customer service.
  • Answer patron questions promptly, accurately, respectfully, and thoroughly.
  • Contribute to a positive, supportive team environment where all staff members can be successful – AND have fun!

Required Qualifications:

  • Experience with outbound calling preferred – but motivation and enthusiasm are most important!
  • Articulate on the phone.
  • A proven sales/fundraising track record particularly in telephone sales.
  • Nimble and comfortable alternating sales approaches.
  • Positive, outgoing, and friendly personality.
  • Able to work in an upbeat and often fast-paced environment.
  • Organizational skills; the ability to multitask, to work independently and to maintain a high level of attention to detail.

Schedule
Part-time, morning and evening shifts, Monday through Thursday, and Saturday morning shift.  20 hours per week minimum. Approximate dates are from November 30th through December 20th

Reports To
Sales Manager

Compensation
Part-time employees receive:  Base hourly rate of $10.00 with a tiered bonus structure.

Work Location
The primary work location is in the Box Office/Call Center at 100 E McDowell Rd in Phoenix.

To Apply
Please email a chronological resume, including all relevant phone sales experience, to j.pettit@phoenixtheatre.org or call us at 602-889-5296.  No walk-ins please.  These positions will remain open until filled.  Please apply immediately.

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Servers and Bartenders

You will be on the front line making sure our customers have an unforgettable time. We are not easily defined and even harder to forget; we want servers who fit this description.   Can you make people feel comfortable and help create the coolest live theatre experience in the Valley? Read on – because this isn’t just about finding a job, it’s about being part of the whole Phoenix Theatre experience. Speed and personality are important in equal measure.

Here’s what you’ll do: 
- Welcome/greet guests and know regular guests by name, preference and needs. 
- Know brands of beer, wine and liquor, as well as the ingredients for the most 
common cocktails (garnishes, proper glassware, and prices). 
- Know and inform guests about specialty drinks, as well as answer questions about food, beverages and other restaurant functions and services. 
- Maintain cash bank and follow established procedures. 
- Follow all alcoholic beverage laws, policies and regulations. 
- Maintain a clean and safe work area. 

You Need to be: 
At least 19 years old, with a minimum of two years of serving and/or bartending experience. Able to speak, write and understand English. You should possess basic math skills, be able to handle money, and operate point-of-sale system. You’re okay standing for several hours at a time, lifting up to 25 pounds, and don’t mind working evenings, weekends and some holidays. 

Our servers should be like every customer’s good-natured, fun friend who is also an expert at our menu while remembering what everyone likes and making sure every visit is unforgettable, before, during and after the show.  A passion for live theatre will move you to the front of the line!

To apply, send a resume to w.wyss@phoenixtheatre.com and note in the email (body and/or subject line) if you are interested in a bartending or server position.

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Pope Professional Volunteer Apprenticeship

Phoenix Theatre, a LOA/LORT D Regional Theatre in the heart of downtown Phoenix seeks Apprentices for its 2016-2017 season.  Some of the exciting shows this season include; In The Heights, Bullets Over Broadway, Billy Elliot and Beehive.  Phoenix Theatre produces shows in both a 380 seat proscenium space and a 250 seat black box space for a jam packed versatile season.  Come join our passionate and talented group of Managers, Craftspeople and Artists.

In the 2016/2017 season, Phoenix Theatre will be hiring apprentices in the following areas:  Props, Scenic, Lighting, Sound, Stage Management, and Costumes. Candidates with skills in multiple areas are especially encouraged to apply.

To be considered you must have a Bachelor’s degree in theatre and must be seriously seeking a career in the theatre arts.  Approval is based on a cover letter/resume, interview and 3 references.  Please make sure your cover letter states which department you are applying for. This is a full season program; contracts start August 2016 and end June 2017.  Apprentices are provided private housing and a weekly stipend for your volunteership.

To apply, please send cover letter, resume and references to Karla Frederick, Associate Production Manager at 100 E. McDowell Rd. Phoenix, AZ 85004 or e-mail k.frederick@phoenixtheatre.com.