Career Opportunities

Bartender (Part Time, Hourly)

We are looking for a qualified candidate to hold the part time position of Bartender. As a member of the Patron Services team, bartenders are responsible for providing outstanding customer service, promoting pre-orders, stocking and cleaning work area and patron seating area, and representing Phoenix Theatre as a leader in the arts community. Shifts are 2.5 hours before every performance and last through intermission or second act. Benefits include complimentary tickets to all shows and working in a fun, upbeat environment. This is the ideal part time job for someone with evening and/or weekend availability, a flexible schedule and happy disposition.

Qualifications

  • Bartender/server experience
  • Positive attitude
  • A love of people
  • Outstanding customer service skills
  • Ability to work well in a team environment
  • An acute attention to detail
  • Experience handling cash and credit card transactions
  • Ability to work quickly and efficiently under pressure
  • Knowledge of theatre, arts and nonprofit organizations preferred
  • High school diploma or GED equivalent

How to Apply:
Send an email with your cover letter and resume to Genevieve Gassman (g.gassman@phoenixtheatre.com) AND Hillary Scott (h.scott@phoenixtheatre.com). 


House Manager (Part Time, Hourly)
The House Manager (HM) is responsible for overseeing the front of house during Mainstage and Black Box shows. Primary areas of responsibility include preparing the house and grounds for patrons; leading all Will Call staff and bartenders in a daily pre-show meeting; acting as the liaison between Front of House and Box Office; acting as the liaison between Production and Front of House (FOH); managing the usher team, including conducting the pre-show meeting for ushers, assigning their responsibilities and monitoring their performance; handling all patron inquiries and concerns, including seating and ticketing issues and general complaints; troubleshooting issues that may arise with the ticket scanners and leading scanner training; reviewing and approving the bar and Will Call checklist at the end of each shift; managing the thorough completion of performance reports, and; acting as lead manager when the FOH Manager or Sales Manager is not on duty.

Essential Duties & Responsibilities

  • Acts as primary leader and supervisor while managing the house; handling patron and employee concerns  and ensuring a spectacular experience for all Phoenix Theatre patrons is the most crucial component of this job
  • Oversees house operations and the overall patron experience 2.5 hours before every performance through end of show and the completion of all FOH duties
  • Holds a pre-show meeting with all staff to go over notes for every performance as well as creating an overall motivating and exciting energy for the staff
  • Holds a pre-show meeting with all ushers to go over notes regarding the performance and composition of the audience; assigns usher duties and nametags; holds post-show meeting to review questions or issues that arose during the performance and distributes BOGO vouchers
  • Evaluates usher performance; documents issues or areas in need of training/follow-up
  • Aids in troubleshooting Tessitura and IT issues that arise during show time
  • Tidies the restrooms and ensures clean appearance of FOH at all times

Qualifications

  • Works in tandem with the Front of House Manager to ensure both Will Call and bar have enough change in their banks
  • Minimum two years of experience in customer service/sales
  • Minimum one year of team management experience
  • Previous House Management experience preferred
  • Patron service experience and knowledge of theatre, arts and non-profit organizations preferred
  • Advocacy-level customer service skills
  • Professional etiquette and work ethic
  • Organizational, multi-tasking, and time management skills
  • Able to work nights and weekend hours
  • Must possess a discreet and positive work attitude
  • Superior attention to detail
  • Outstanding communication via verbal skills
  • Must be able to function in a fast-paced environment with changing priorities
  • Must have a current driver’s license and reliable transportation

Physical & Mental Demands and Working Conditions

  • Evenings and weekends ARE required
  • Must be able to lift 30 pounds
  • Fast-paced and high pressure environment

Many Positions in theatre overlap and it is not unusual to be asked to perform a task not listed in this position description. This is not necessarily an exhaustive list of responsibilities, skills, duties and working conditions associated with the job. It is intended to be an accurate reflection of the current job; however, management may revise the job tasks based on business needs including emergencies, staffing needs and workload.

Send cover letter and resume to g.gassman@phoenixtheatre.com AND h.scott@phoenixtheatre.com


Will Call Associate (Part Time, Hourly)
Reports to Sales Manager

Function

The part time Patron Services & Sales Associate is responsible for providing outstanding customer service while in the Box Office to Phoenix Theatre patrons. This position manages Will Call before and during shows, primarily on the weekends.

Essential Duties & Responsibilities
Handles inbound and in person sales calls and patron inquiries; handling and managing patron relationships is the most crucial component of this role
Acts as Will Call expert alongside other Patron Services & Sales Associates, greeting patrons and selling tickets before the show and during intermission, and answering questions
Upsells and recommends tickets and subscription packages
Solicits donations from patrons over the phone and in person
Conducts special sales or promotions during Will Call and/or Intermission, including subscription campaigns and holiday promotions in the lobby

Minimum Qualifications
At least one year of experience in Sales
Advocacy-level customer service skills
Self-motivation and the ability to multi-task in a fast-paced environment
Professional etiquette and work ethic
Ability to work well under pressure
Organizational and time management skills
Data management skills and abilities
Effective leadership and communication skills
Must be able to work well in teams as well as independently
Superior attention to detail is imperative
Must be able to function in a high-pressure (and fun!) environment with changing priorities
Typical Will Call shifts last 2.5 to 4.5 hours; evenings are required
Associates may be scheduled for one to four shifts per weekend
Weekday shifts are rare and scheduled according to your availability

To apply, email cover letter and resume to David Struyf at d.struyf@phoenixtheatre.com 


Part Time Custodian
20 hours/week

FUNCTION
It is the role of the part-time custodian to follow daily schedules that will include, but are not limited to, the cleaning of theatres, lobbies, offices, kitchens and other common areas, bathrooms, dressing rooms, storage areas, elevators and staircases. The part-time custodian may also be responsible for performing additional duties as assigned, which may include light building maintenance as well as laundry related to cleaning duties.

Essential Duties and Responsibilities:

  • Collects garbage, trash and recycling throughout the facility as scheduled. Deposits in appropriate dumpsters.
  • Thoroughly stocks cleans and sanitizes bathrooms as scheduled, including all mirrors (full length).
  • Sweeps and wet mops all washable floors (including hallways, kitchens, bathrooms, lobbies, dressing rooms, rehearsal spaces, event spaces, staircases, elevators and classrooms) as scheduled.
  • Cleans interior glass, mirrors, stainless steel and walls as scheduled.
  • Cleans exterior glass doors (inside and outside of door) as scheduled.
  • Vacuums all carpeting (offices, lobbies, green rooms) as scheduled.
  • Shampoos all carpeting (offices, lobbies, green rooms) as scheduled.
  • Dusts, washes and sanitizes other surfaces as scheduled.
  • Cleans non-public areas (including storage areas, staircases and hallways) as scheduled.
  • Performs light maintenance, including restocking supply closets, changing light bulbs and basic toilet maintenance, as needed.
  • Performs other cleaning duties as assigned.

Qualifications

Willingness to learn and follow procedures, and a strong commitment to maintaining a high standard of cleanliness are required. Effective oral and written communication skills commensurate with the responsibilities of the position are required. It is preferred, but not required, that the part-time custodian have prior experience in the custodial field.

Must be able to work a schedule that will include weekends. Late evenings and/or early mornings is preferred. Flexibility in scheduling is desirable. Must be able to comply with background check. Must have effective organizational, problem solving, and time management skills. Must be able to physically move through the facility and execute all cleaning and maintenance responsibilities. This job involves standing for long periods as well as stooping, squatting, lifting, carrying, pushing and climbing. Ability to lift 55 pounds is required. Regular access to a reliable vehicle is preferred.

Please send resume and cover email to Laurie Lemley, Associate Managing Director, at l.lemley@phoenixtheatre.com