Career Opportunities

Sales Manager

Looking for a sales and management position that speaks to your heart? Join the Phoenix Theatre team as we create exceptional theatrical experiences by using the arts to articulate messages that inspire hope and understanding. In this dynamic leadership opportunity, the Sales Manager is responsible for overseeing the Call Center and Will Call teams in maintaining a culture of upselling and product recommendation, and providing outstanding customer service to Phoenix Theatre patrons. The Sales Manager drives group involvement and team decision making in every avenue of revenue generation through inbound and outbound phone sales, ticket inventory management, dynamic pricing, marketing and promotions, subscription campaigns and group sales. (S)he is charged with training and directly managing all full and part time Call Center/Box Office employees, including the Group Sales Coordinator. Lead by the Director of Sales and Patron Development, this position translates the big picture strategy of audience development into daily tasks and goals for the front line team working directly with the patrons.

Essential Duties & Responsibilities

  • Manages the sales behaviors of the Call Center/Box Office team and leads by example; this is the most important function of this position
  • Fosters a patron-centric environment where the team builds patron relationships with single ticket buyers, group sales buyers and subscribers both in person and over the phone by having conversations about theatre
  • Acts as a steward of the Phoenix Theatre culture for patrons and staff alike
  • Handles the management of inbound and outbound sales call campaigns and escalated patron issues, ensuring positive patron interactions while driving maximum revenue for every call
  • Develops group training and role playing sessions as well as individualized goal-based portfolios and training sessions for each full time Call Center employee and the Group Sales Coordinator
  • Tactically manages annual subscription campaign and delegates processing duties
  • Verifies monthly commission reports for all commissioned sales people
  • Maintains and updates all training and information-sharing materials, including the Box Office Binder, Patron Services Manual, Cheat Sheets, Will Call Checklist, Training Checklist, and scripts
  • Serves as expert Tessitura user and trains all Phoenix Theatre staff in basic Tessitura operations
  • Works in conjunction with Tessitura Data and Analytics Managers in pulling reports and implementing pricing changes within Tessitura
  • Partners with Development team in developing a calendar of solicitation initiatives and scripting
  • Acts as Will Call expert, providing show-specific and Tessitura-related updates to the team and ensuring all Will Call members know how to troubleshoot when problems arise
  • Administers discipline, including one-on-one coaching
  • Partners with Director of Sales and Patron Development in developing sales and donation goals, measuring successes, and creating incentives and rewards for both full and part time staff
  • Works in tandem with Director of Sales and Patron Development and Front of House Manager (FOH) in interviewing potential candidates for Will Call and FOH positions
  • Creates and manages all full and part time staff schedules
  • Works in tandem with FOH Manager in developing all FOH Meeting agendas and in leading training and updates for each meeting
  • Processes or delegates processing of all comp ticket requests for staff, cast, management, etc.

Minimum Qualifications

  • Minimum five years of sales & sales training experience with demonstrated ability to achieve and exceed sales goals
  • Minimum two years in personnel management
  • Skills in conflict resolution, problem solving and mediation
  • Superior leadership skills and style
  • Professional etiquette, a high work ethic and positive attitude
  • Ability to meet deadlines, adapt to changing priorities, and work well under pressure
  • Organizational and time management skills
  • Data management skills and abilities
  • Outstanding verbal and written skills
  • Must be able to function in a high-pressure environment with changing priorities
  • Knowledge of theatre arts, nonprofits, and a quirky sense of humor are preferred

Physical / Mental Demands & Working Conditions

  • Typical workweek will be 40+ hours; some evenings required as well as the occasional weekend
  • General office and theatre setting
  • Fast paced and fun environment

* Many Positions in Theatre overlap and it is not unusual to be asked to perform a task not listed in this position description. This is not necessarily an exhaustive list of responsibilities, skills, duties and working conditions associated with the job. It is intended to be an accurate reflection of the current job; however, management may revise the job tasks based on business needs including emergencies, staffing needs and workload.

To apply, send cover letter and resume to Sara Jayne White at s.white@phoenixtheatre.com

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Patron Services & Sales Associate

Salary + Commission

Function

The Patron Services & Sales Associate is responsible for providing outstanding customer service to Phoenix Theatre patrons in the Call Center/Box Office. This position handles every avenue of revenue generation through inbound and outbound phone sales, ticket inventory management, dynamic pricing, marketing and promotions, and subscription campaigns.

Essential Duties & Responsibilities

  • Manages and develops patron relationships with single ticket buyers and subscribers both in person and over the phone
  • Handles inbound and outbound sales calls and patron inquiries—an average of 40 to 50 outbound calls per day is expected
  • Upsells and recommends tickets and subscription packages
  • Partners with Sales & Patron Services team members in managing annual subscription campaign
  • Solicits donations from subscribers and single ticket buyers
  • Serves as expert Tessitura user
  • Acts as Will Call expert, greeting patrons and selling tickets before the show, and answering questions
  • Supports special sales or promotions during Will Call and Intermission

Minimum Qualifications

  • At least two years of sales experience, preferably with a history of outbound sales calls
  • High energy, friendly, upbeat persona     
  • Self-motivation and the ability to multi-task in a fast-paced environment
  • Professional etiquette and work ethic
  • Ability to meet deadlines and work well under pressure
  • Organizational and time management skills
  • Data management skills and abilities
  • Effective leadership and communication skills
  • Must be able to work well in teams as well as independently
  • Superior attention to detail is imperative
  • Outstanding communication via verbal and written skills required
  • Knowledge of theatre arts and nonprofits is a plus, along with a quirky sense of humor

Physical / Mental Demands & Working Conditions

  • Workweek will be 40 hours; some evenings are required as well as an occasional weekend
  • General office and theatre setting
  • Fast paced and high pressure environment

To apply, send cover letter and resume to Sara Jayne White at s.white@phoenixtheatre.com