Career Opportunities

Phoenix Theatre 

Position: Marketing & Communications Manager 

Department: Marketing 

Job Category: Full time/Benefits Eligible/Year Round/Salary/Exempt 

Reports To: Associate Managing Director 

Last Updated: August 2015 

Job Overview 

The Marketing & Communications Manager acts as the head of the Marketing and Communications Department and is responsible for coordinating all marketing, communications, press and public relations efforts for Phoenix Theatre. The Marketing & Communications Manager works with all department heads to integrate messaging across the company, and is the Project Manager overseeing the creation and implementation of all marketing campaigns, the elements of public and press relations, graphic design, imagery, media buying and advertising for all Phoenix Theatre products, programs, and services. This position directly supervises a team of marketing professionals and is responsible for their training and evaluation. 

Essential Duties & Responsibilities 

• Collaborates with all department heads in the strategic development of all marketing, sales, fundraising, and public relations campaigns for Phoenix Theatre. 

• Creates and implements all media buys including on-air media, coordination of print advertising and collateral design, electronic media, web site, social and e-communications for all Phoenix Theatre programs. 

• Serves as the administrative project manager; lays out all tasks in Basecamp project management software, and responsible for all follow up with Marketing Team on completion of projects. 

• Negotiates best rates and broadest reach within the marketing budgets for earned and contributed revenue campaigns. 

• Oversees institutional visual and graphic design that is consistent throughout the organization. 

• Creates, manages, maintains and monitors all Phoenix Theatre brands and messaging as well as the art and design of all company materials and quality standards. 

• Integrates our culture and methodology and builds relationships with staff and other marketers in the arts and culture community both locally and nationally. 

• Creates and develops new marketing opportunities for the theatre - staying abreast of current trends and bringing innovation to the marketing of the organization. 

• Responsible for measuring outcomes and ROI for all campaigns; reviews campaigns in real time and makes necessary changes to achieve goals. 

• Collaborates with Program Managers in producing copy for all campaigns. Responsible for final edits and proofreading for all communications. 

• Manages all public relations functions and press requests. 

Qualifications 

Bachelors Degree in a business discipline and 3 years experience or equivalent work experience in Marketing 

Knowledge of theatre, arts, and non-profit organizations 

Experience managing a team of professionals; and working across departments in a collaborative setting 

Project management experience using project management software such as Basecamp 

Computer skills, including knowledge of Microsoft Office 

Strong background in digital marketing and social media 

• Organizational, multi-tasking, and time management skills 

• Effective leadership, communications and management skills 

• Discreet and positive work attitude. 

• Ability to work well in teams as well as independently 

• Superior attention to detail 

• Exceptional writing and editing skills 

• Must be able to function in a fast-paced environment with changing priorities. 

Physical/Mental Demands & Working Conditions 

• Typical workweek will be 40-50 hours. Some evenings and weekends are required. 

• General Office and Theatre Setting 

• Fast paced and high pressure environment 

Please submit your resume, cover letter, and the 3 writing samples detailed below to m.stephens@phoenixtheatre.com by Friday, September 11, 2015.

Writing Samples:

1.   Press release of a show of your choice.  (Make the press interested in covering this show!)

2.   Headline and show synopsis of a show of your choice.  (Make me want to buy tickets to this show!)

3.   Editorial story of an arts related topic.  (250 word max) (Make me care about your chosen topic!)

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House Manager Job Description
Part time, Hourly

Function

The House Manager (HM) is responsible for overseeing the front of house during Mainstage and Hormel Black Box shows. Primary areas of responsibility include preparing the house and grounds for patrons; leading all Will Call staff and bartenders in a daily pre-show meeting; acting as the liaison between Front of House and Box Office; acting as the liaison between Production and Front of House (FOH); managing the usher team, including conducting the pre-show meeting for ushers, assigning their responsibilities and monitoring their performance; handling all patron inquiries and concerns, including seating and ticketing issues and general complaints; troubleshooting issues that may arise with the ticket scanners and leading scanner training; reviewing and approving the bar and Will Call checklist at the end of each shift; managing the thorough completion of performance reports, and; acting as lead manager when the FOH Manager or Sales Manager is not on duty.

Essential Duties & Responsibilities

  • Acts as primary leader and supervisor while managing the house; handling patron and employee concerns  and ensuring a spectacular experience for all Phoenix Theatre patrons is the most crucial component of this job
  • Oversees house operations and the overall patron experience 2.5 hours before every performance through end of show and the completion of all FOH duties
  • Holds a pre-show meeting with all staff to go over notes for every performance as well as creating an overall motivating and exciting energy for the staff
  • Holds a pre-show meeting with all ushers to go over notes regarding the performance and composition of the audience; assigns usher duties and nametags; holds post-show meeting to review questions or issues that arose during the performance and distributes BOGO vouchers
  • Evaluates usher performance; documents issues or areas in need of training/follow-up
  • Aids in troubleshooting Tessitura and IT issues that arise during show time
  • Tidies the restrooms and ensures clean appearance of FOH at all times
  • Works in tandem with the Front of House Manager to ensure both Will Call and bar have enough change in their banks

Qualifications

  • Minimum two years of experience in customer service/sales
  • Minimum one year of team management experience
  • Previous House Management experience preferred
  • Patron service experience and knowledge of theatre, arts and non-profit organizations preferred
  • Advocacy-level customer service skills
  • Professional etiquette and work ethic
  • Organizational, multi-tasking, and time management skills
  • Data management skills and abilities
  • Able to work nights and weekend hours
  • Superior attention to detail
  • Outstanding communication via verbal skills
  • Must be able to function in a fast-paced environment with changing priorities
  • Must have a current driver’s license and reliable transportation

Physical & Mental Demands and Working Conditions

  • Evenings and weekends ARE required
  • Must be able to lift 30 pounds
  • Fast-paced and high pressure environment

*Many Positions in theatre overlap and it is not unusual to be asked to perform a task not listed in this position description. This is not necessarily an exhaustive list of responsibilities, skills, duties and working conditions associated with the job. It is intended to be an accurate reflection of the current job; however, management may revise the job tasks based on business needs including emergencies, staffing needs and workload.

Send cover letter and resume to Genevieve Gassman at g.gassman@phoenixtheatre.com

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Bartender
Part Time, Hourly

Description:

PHOENIX THEATRE, Arizona’s longest-running arts organization, is looking for a qualified candidate to hold the part time position of Bartender. As a member of the Front of House team, bartenders are responsible for providing outstanding customer service, promoting pre-orders, stocking and cleaning work area and patron seating area, and representing Phoenix Theatre as a leader in the arts community. Shifts are 2.5 hours before every performance and last through intermission or second act. Benefits include complimentary tickets to all shows and working in a fun, upbeat environment. This is the ideal part time job for someone with evening and/or weekend availability, a flexible schedule and happy disposition.

Responsibilities

  • Prepare alcohol or non-alcohol beverages
  • Interact with customers, take orders and serve snacks and drinks
  • Assess customers’ needs and preferences and make recommendations
  • Mix ingredients to prepare cocktails
  • Check customers’ identification and confirm it meets legal drinking age
  • Restock and replenish bar inventory and supplies
  • Stay guest focused and nurture an excellent guest experience
  • Comply with all food and beverage regulations

Requirements

  • Proven working experience as a bartender
  • Excellent knowledge of in mixing, garnishing and serving drinks
  • Positive attitude and excellent communication skills
  • Ability to keep the bar organized, stocked and clean
  • Relevant training certificate

*Many Positions in theatre overlap and it is not unusual to be asked to perform a task not listed in this position description. This is not necessarily an exhaustive list of responsibilities, skills, duties and working conditions associated with the job. It is intended to be an accurate reflection of the current job; however, management may revise the job tasks based on business needs including emergencies, staffing needs and workload.

Send a cover letter and resume to Genevieve Gassman at g.gassman@phoenixtheatre.com

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