Career Opportunities

Function
The part time Patron Services & Sales Associate is responsible for providing outstanding customer service while in the Box Office to Phoenix Theatre patrons. There are a variety of job responsibilities for Patron Services & Sales team members; however, this posting is seeking a part time associate for Will Call shifts, primarily on the weekends.

Organizational Relationships
Reports to the Director of Sales & Patron Services

Essential Duties & Responsibilities
Handles inbound and in person sales calls and patron inquiries; handling and managing patron relationships is the most crucial component of this role
Acts as Will Call expert alongside other Patron Services & Sales Associates, greeting patrons and selling tickets before the show and during intermission, and answering questions
Manages and develops patron relationships with ticket buyers both in person and over the phone
Upsells and recommends tickets and subscription packages
Partners with Patron Services & Sales team members in managing annual subscription campaign
Partners with Development team in soliciting donations from patrons over the phone and in person
Promotes special sales or promotions during Will Call and Intermission, including subscription campaigns and holiday promotions in the lobby

Minimum Qualifications
At least 1 year of experience in Sales
Advocacy-level customer service skills
Self-motivation and the ability to multi-task in a fast-paced environment
Professional etiquette and work ethic
Ability to meet deadline and work well under pressure
Organizational and time management skills
Data management skills and abilities
Fiscal management abilities including patron accounts and reservations (AR)
Effective leadership and communication skills
Must possess a discreet and positive work attitude
Must be able to work well in teams as well as independently
Superior attention to detail is imperative
Outstanding communication via verbal and written skills required
Must be able to function in a fast-paced environment with changing priorities

Physical / Mental Demands & Working Conditions
Typical Will Call shifts last 3 to 4.5 hours; evenings are required
Associates may be scheduled for one to four shifts per weekend
Weekday shifts are rare and scheduled according to your availability
This office-based theatre setting provides a fast-paced,  high pressure, fun environment

* Many Positions in theatre overlap and it is not unusual to be asked to perform a task not listed in this position description. This is not necessarily an exhaustive list of responsibilities, skills, duties and working conditions associated with the job. It is intended to be an accurate reflection of the current job; however, management may revise the job tasks based on business needs including emergencies, staffing needs and workload.

* When the Director of Sales & Patron Services is not available, the Patron Services & Sales Associate reports to the Front of House Manager.

Send an email with your cover letter and resume to Sara Jayne White at s.white@phoenixtheatre.com.

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Position: Bartender                                             
PT / FT:  PT
Hourly/Salary: Hourly
Reports To: Front of House Manager

Description
PHOENIX THEATRE, Arizona’s longest-running arts organization, is looking for a qualified candidate to hold the part time position of Bartender. As a member of the Patron Services team, bartenders are responsible for providing outstanding customer service, promoting pre-orders, stocking and cleaning work area and patron seating area, and representing Phoenix Theatre as a leader in the arts community. Shifts are 2.5 hours before every performance and last through intermission or second act. Benefits include complimentary tickets to all shows and working in a fun, upbeat environment. This is the ideal part time job for someone with evening availability, a flexible schedule and happy disposition.

Position: House Manager (Mainstage)
PT / FT:  PT
Hourly/Salary: Hourly
Reports To: Front of House Manager

Function
The House Manager (HM) is responsible for overseeing the front of house during Mainstage shows. Primary areas of responsibility include preparing the house and grounds for patrons; leading all Will Call staff and bartenders in a daily pre-show meeting; acting as the liaison between Front of House and Box Office; acting as the liaison between Production and Front of House by maintaining open communication via walkie-talkie; managing the usher team, including conducting the pre-show meeting for ushers, assigning their responsibilities and monitoring their performance; handling all patron inquiries and concerns, including seating and ticketing issues and general complaints; troubleshooting issues that may arise with the scanners and leading scanner training; approving comp requests for the bar and Will Call; reviewing and approving the bar and Will Call checklist at the end of each shift; managing the thorough completion of Front of House Performance reports; acting as lead manager when the Front of House Manager is not on duty.

Essential Duties & Responsibilities

• Acts as primary leader and supervisor while managing the house; handling patron and employee concerns  and ensuring a spectacular experience for all Phoenix Theatre patrons is the most crucial component of this job
• Oversees house operations and the overall patron experience 2.5 hours before every performance through end of show and the completion of all FOH duties
• Holds a pre-show meeting with all staff to go over notes for every performance as well as creating an overall motivating and exciting energy for the staff
• Holds a pre-show meeting with all ushers to go over notes regarding the performance and composition of the audience; assigns usher duties and nametags; holds post-show meeting to review questions or issues that arose during the performance and distributes BOGO vouchers
• Evaluates usher performance; documents issues or areas in need of training/follow-up
• Aids in troubleshooting Tessitura and IT issues that arise during show time
• Tidies the restrooms and ensures clean appearance of FOH at all times
• Works in tandem with the Front of House Manager to ensure both Will Call and bar have enough change in their banks

*This position acts as the Front of House Manager when that Manager in unavailable

Qualifications

• Minimum two years of experience in customer service/sales
• Minimum one year of team management experience
• Previous House Management experience preferred
• Patron service experience and knowledge of theatre, arts and non-profit organizations preferred
• Advocacy-level customer service skills
• Professional etiquette and work ethic
• Organizational, multi-tasking, and time management skills
• Data management skills and abilities
• Able to work nights and weekend hours
• Must possess a discreet and positive work attitude
• Superior attention to detail
• Outstanding communication via verbal skills
• Must be able to function in a fast-paced environment with changing priorities

Must have a current driver’s license and reliable transportation

Physical & Mental Demands and Working Conditions

• Evenings and weekends ARE required
• Must be able to lift 30 pounds
• Fast-paced and high pressure environment

*Many Positions in theatre overlap and it is not unusual to be asked to perform a task not listed in this position description. This is not necessarily an exhaustive list of responsibilities, skills, duties and working conditions associated with the job. It is intended to be an accurate reflection of the current job; however, management may revise the job tasks based on business needs including emergencies, staffing needs and workload.

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Camp Counselor Positions

The Camp Counselor Program is an Internship Program for students that are interested in working in the arts and teaching children.  Hours worked may be used toward Community Service Hours requirements.  A weekly stipend is paid for this position.  The minimum age requirement is 16 years old.  The minimum time commitment is 4 out of the 8 weeks of the June/July Summer period.  Attendance at a training session in May is required.  The program is highly competitive – you are encouraged to apply early! Please fill out an application which includes a recommendation.

Click here to download the 2013 Summer Camp application.

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Phoenix Theatre is now offering internships for our momentous 2013/2014 Season!

Phoenix Theatre is committed to the development and education of young theatre professionals. We offer comprehensive full season internships in all areas of production and administration. Interns gain invaluable experience working in a hands-on, fast-paced environment. Internships begin in July/August and normally run through the following June dependent on Phoenix Theatre’s seasonal programming. A weekly stipend and housing are provided.

The following internship is available for the 13/14 Season:

Administration - NEW!
Customize the internship in Arts Admin that’s right for you. “Sales and Inventory” explores every avenue of revenue generation through ticket inventory management, dynamic pricing, marketing and promotions, upselling techniques and subscription campaigns. “Bar/Front of House/Volunteer Management” focuses on volunteer coordination, training and retention; increasing revenue through effectively managing concessions inventory; and creating best practices for house management. “Data and Analytics” supports both earned and contributed revenue streams by providing analysis of patron participation statistics and other data. Using Tessitura, assess Phoenix Theatre’s needs and develop enhancement and implementation plans for additional functionality. The Arts Admin internship with Phoenix Theatre will give you tools and experience in a variety of areas, build your leadership skills and prepare you for success in any Tessitura-based arts organization in the world.

Applicants must have a college degree and an interest in developing skills and experience in arts administration. Apply by emailing your resume and cover letter to Sara Jayne White at s.white@phoenixtheatre.com.