Our team is here to help!  If you need to exchange tickets, a fee may apply. If you are a season ticket holder, you enjoy unlimited free exchanges and your personal Concierge Manager is happy to assist!

Please call the Box Office before your performance at 602-254-2151. Box Office hours are Monday through Friday 10:00AM to 5:00PM, and two hours before show time on evenings and weekends for will call.  Because exchanges are only honored if you notify us before the start of your performance, it’s important that you leave a voicemail or email the box office at boxoffice@phoenixtheatre.com.

Absolutely! Season Ticket Holders receive a discount based on their individual packages. For 24-hour service we encourage you to log onto your account on our website before selecting any seats. Our website will auto apply your discounted rate. Additionally, you may call the Box Office or your Concierge Manager to book your additional tickets during normal business hours.

When purchasing an All Access Pass through our website, your payment will process immediately, and your Pass will become active within 15 minutes. If you would like to start an All Access Pass at the beginning of our 2023/2024 Season, this will need to be done by contacting your Concierge Manager or our Box Office at 602-254-2151. 

See our FAQ Page for answers to more of our commonly asked questions!

Summer Camp Frequently Asked Questions

Registration

What is the difference between the price types “Camper Full Day” and “Accommodation Full Day”?
The Phoenix Theatre Company Summer Camp is an inclusive camp, and we have specialized staff who provide accommodations in the classroom through our partnership with the Southwest Autism Research and Resource Center. To provide an inclusive online registration experience we have included the option to select the desire for accommodations at checkout online. Both “Camper Full Day” and “Accommodation Full Day” are the same program and within the same classroo.

For the Weekly Musical Theatre Camps – why is there a price listed for one week versus two weeks?
All of the sessions for ages 7-9 and 10-12 are one-week sessions. There are two two-week sessions in the 13-17 group due to the more complex nature of the material. The one-week tuition price reflects the price for all one week sessions, the two week tuition is specific to two-week sessions offered for the 13-17 group.

What if the class selection I want to register for says “Sold Out!” is there a waitlist I can get on?
Classes are selling quickly so it is entirely possible that you may have seen a “Sold Out” notification when registering. Please email camp@phoenixtheatre.com with your name, email, phone number, and camper’s name to be put on a waitlist for that class. If a spot opens in your desired session, you will be contacted.

Are you still offering a scholarship program this summer?
We are offering scholarships this summer! The deadline was April 14^th, 2023. Please visit the scholarship page for the application and additional information.

Weekly Musical Theatre Camps + Master Classes

Will summer camp be an inclusive camp this year?
Through our partnership with Southwest Autism Research and Resource Center our camps will continue to provide an inclusive environment for all campers. If you would like additional information or have any questions about our inclusive camp, please contact the Camp Director, Michelle Chin at m.chin@phoenixtheatre.com or (602) 889-7608.

What is the camper to staff ratio?
Depending on the course we have either a 4-to-1 or a 6-to-1 staff ratio this summer if a Weekly Musical Theatre class is at capacity.

What does a typical camp day look like?
All our camps run Monday through Friday from 9:00am to 3:30pm. Each camp day is divided as follows:

Does my child need previous experience?
All our courses teach the fundamentals of theatre and build different artistic skills. Due to the specialized nature of our Master Class courses, youth may hone more specialized skills or be challenged more with this curriculum than in our Weekly Musical Theatre Camps but previous experience is not required for any of our offerings. Please contact the Camp Director, Michelle Chin, if you have questions about what courses may be the best fit for your camper and their interests.

How do the Friday performances work?
We are thrilled to have in person performances for Summer Camp 2023 and we know your camper will be thrilled to have you in the audience for their live sharing! Performances will take place in the Hormel Theatre for all camp weeks this summer. These performances are FREE and we encourage you to invite friends and family but please note that space is limited. We will open the building 15 minutes prior to show time and no earlier. Please consider the Arizona summer heat and plan accordingly. For the safety of our campers, we cannot permit visitors inside our building prior to that time. We thank you in advance for your understanding!

Health + Safety

What is the protocol if there is a positive COVID case within a class this summer?

• If a camper is experiencing symptoms of COVID-19 or receives a positive test result for the virus, they will not be allowed to attend camp and they must confidentially report this information to TPTC so that we may take effective safety precautions. This may be confidentially reported to the Camp Director, Michelle Chin. 

• If a camper tests positive, all individuals will be informed that the class has experienced a positive COVID test.
  The Phoenix Theatre Company will work with you to reschedule campers into future classes after the quarantine timeframe has lapsed. If rescheduling is not possible, a refund for the unattended class will be offered.  

• Campers will be welcome to return and take future classes after 5 days have passed, they have experienced no fever for a 24-hour period without the use of fever-reducing medications, and they are no longer experiencing other symptoms of COVID-19.

Can a camper with a severe food allergy attend Summer Camp?
Absolutely! The Phoenix Theatre Company Summer is a strict nut free campus. If your camper has a food allergy, please communicate this with our Camp Management Team and we will ensure that all staff working within that camper’s classroom are informed of the allergy and trained on a safety plan should a reaction occur.