Updates and Alerts

Frequently asked questions

*Updated August 31, 2022

Our policies

Planning your visit

Season Ticket Holders

 

Our Policies

health and safety

How are you keeping people safe from the spread of COVID-19?

  • Hand sanitizer stations are deployed throughout our facilities
  • We regularly clean and sanitize high touch areas
  • We offer contactless ticketing and program options 
  • In our bistro we offer digital menus 
  • Our Front of House and Food and Beverage teams are vaccinated
  • Displayed signs in all restrooms and eating areas to encourage frequent hand washing and proper cough/sneeze containment
  • Our spaces have the highest level of air filtration available throughout the buildings

What are your mask requirements? 

Masks are not required, but we welcome all who choose to continue wearing one and ask our patrons to do the same. We offer select "Mask Required" performances for anyone who would feel more comfortable in a fully-masked environment.


Why isn’t the Phoenix Theatre Company requiring masks at all performances?

The Phoenix Theatre Company has consistently reviewed our COVID-19 practices and consulted federal guidelines, local government and industry standards to generate our COVID-19 policies. Our current policies are consistent with governmental recommendations and provide a range of options, including offering select performances with increased safety protocols throughout the 2022/2023 Season. We trust that individuals will exercise their best personal judgement and call our Box Office to request a reschedule or refund if they have a confirmed exposure, positive test result, or are not feeling well, as many have done already up until this point.


Why isn’t the Phoenix Theatre Company offering socially distanced seating?

The Phoenix Theatre Company has consistently reviewed our COVID-19 practices and consulted CDC guidelines, local government and industry standards to generate our COVID-19 policies. Our current capacity plan is consistent with a great number of venues in the United States similar to ours. Our Box Office can help you identify seating that provides the most social distancing opportunities when booking your tickets. On the day of your performance, you can also check in with our House Manager who may be able to offer you additional seating options. If these measures are not able to identify an acceptable seating situation, we will be happy to reschedule, apply your tickets to a future production in our season, or issue a refund.
While we cannot offer socially distanced seating, we have designated certain selected upcoming performances as “Mask Required."


I don’t want to be in a theatre with unmasked individuals. What are my options?

We have designated certain selected upcoming performances in the 2022/2023 Season as “Mask Required” performances for those who would feel more comfortable in a fully masked environment. During these performances, masks must be worn at all times unless actively eating or drinking. These performances are clearly identified as “Mask Required” performances on each production’s performance page and the health and safety section of our website.


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Tickets, refunds, and exchanges

When do season tickets go on sale for the 2022/2023 Season?

Season ticket packages for our 2022/2023 Season are on sale now! 


When do single tickets go on sale for the 2022/2023 Season?

Single tickets for the entirety of our 2022/2023 Season are on sale now!


What is your exchange policy?

If you need to exchange tickets, a fee may apply. If you are a Season Ticket Holder, you enjoy unlimited free exchanges and your personal Concierge Manager is happy to assist.

Please call the Box Office or your Concierge Manager before your performance at 602-254-2151. Box Office hours are Monday through Friday 10:00AM to 5:00PM, and two hours before show time on evenings and weekends for will call.  Please leave a voicemail outside of these hours or email the box office at boxoffice@phoenixtheatre.com. Exchange requests received after the scheduled show date and start time may not be honored.

Last Names A-G: Adriana Villa, 602-889-6317
Last Names H-O: Krista Monaghan, 602-889-6318
Last Names P-Z:  Sara Cooper, 602-889-5281
First Year Subscribers for 2022/2023: Jenny Weintraub, 602-889-5299


I chose to get “e-tickets” for my tickets.  How does this work?

Most importantly, be sure we have your correct email address on file! Your tickets will be emailed to you 3 days prior to your scheduled performance. Just bring your smart phone with you to the theatre for our ushers to scan the attached PDF. If you prefer to print the PDF at home and bring it to the theatre, that is also acceptable. In addition, you have the option of logging into your Phoenix Theatre Company account and pulling up your ticket there to be scanned. You will see this ticket 7 days prior to your performance. This process is the same for both Season Ticket Holders and Single Tickets.


Why are there fees for different ticket delivery methods starting with the 2022/2023 Season?

The costs associated with running a business have gone up everywhere, including labor, materials, and postage. As a result, we have had to add a $2 fee for “Hold at Box Office” and a $3 fee for “Mail” delivery methods. In the event of an exchange, you will again be charged the fee for each transaction. E-tickets remain a free and very accessible option.


I see that ticket prices have gone up – is this because of the new theatre build?

We are incredibly fortunate to have already raised $17 million dollars toward the completion of our Centennial Capital Campaign, so know that this is not impacting the current increase. The increase in ticket prices has to do with the aforementioned inflation, which is driving up costs of labor and materials. You have likely seen the cost for numerous things in your life go up over the last couple of years. Ticket pricing increases are necessary as part of our regular operating pricing adjustments to cover production and administrative costs, and our pricing has not seen an increase since our 2019/2020 Season. We offer a wide range of package options to suit every budget and we would be very happy to help you find best option for you! 


Do you offer Student Rush Tickets?

Yes, high school and college students can get one $15 ticket per student as early as one hour before show time by presenting their current, valid student ID at will call.


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Planning Your Visit

tickets and arrival


Where do I pick up my tickets?

To minimize close personal interaction at Will Call, we are offering e-tickets delivered through email in addition to holding physical copies at Will Call. E-tickets may be presented on your phone when checking in to your performance, or you may pick up physical copies at Will Call.


How early do I need to arrive for student rush tickets? 

Arrive as early as one hour before show time and present a current, valid student ID at Will Call.

directions and parking


Where are performances being held?

All performances are held on our campus at 1825 N Central Ave, Phoenix, AZ 85004. We offer nearly 500 performances across all three stages of our venue. We share a courtyard with The Phoenix Art Museum.


How do we get to the theatre?

We have plenty of free parking available on our campus. On certain days the lot that we share with the Phoenix Art Museum will fill up quickly. If we anticipate any parking concerns you’ll receive an automated courtesy call to let you know.   

  • If you are entering from McDowell Road on Alvarado, drive North one block to the corner of Alvarado and Coronado. Turn left and follow the red signage for theatre parking.
  • If you are entering from Central Avenue, look for the signed entrance into The Phoenix Theatre Company/Phoenix Art Museum. Go past the museum entrance and follow the red signage for theatre parking.
  • If using the Light Rail, exit at the Central/McDowell stop and head north on Central Avenue. You will turn right at the entrance to the theatre and museum and keep walking until you see the Stephen Spielberg entrance on your right. 

Review directions from Google Maps.


Is parking free?

Yes, parking is free at The Phoenix Theatre Company.


Where do we park?

Our lot is located conveniently adjacent to the theatre. On certain days the lot that we share with the Phoenix Art Museum will fill up quickly. If we anticipate any parking concerns you’ll receive an automated courtesy call to let you know.

accessibility


Will assistive listening devices, audio description, and ASL performances be available?

Yes, we offer assistive listening devices for every performance. We also offer audio description and American Sign Language interpretation throughout the season. Review all upcoming ASL/Audio Describe Nights here. These dates are also on the show's performance page of our website.


Is your venue wheelchair accessible?

Yes, our venue is wheelchair accessible. Learn more about our wheelchair accessible seating here.


I am in a high-risk group. Do you offer performances with strict COVID safety protocols?

Yes, we offer select performances with increased safety protocols during "Mask Required" performances. Learn more about these accessible performances here.


What are your COVID safety protocols during non-mask and non-vaccinated required performances?

We regularly clean and sanitize high-touch areas, and offer digital menu and program options.


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Season Ticket Holders

General

I am a Season Ticket Holder. Who is my Concierge Manager – and why should I contact them specifically?

Having a Concierge Manager is an enormous benefit of being a returning Season Ticket Holder!  After establishing a relationship over time, it feels good to know that someone cares where you like to sit, the day you prefer to attend, and remember to ask how you enjoyed your trip to see your kids!  You’re a part of The Phoenix Theatre Company family, and everyone is always happy to assist, but your Concierge Manager is an expert when it comes to season tickets – and your preferences. 

Last Names A-G: Adriana Villa, 602-889-6317, a.villa@phoenixtheatre.com
Last Names H-O: Krista Monaghan, 602-889-6318, k.monaghan@phoenixtheatre.com
Last Names P-Z:  Sara Cooper, 602-889-5281, s.cooper@phoenixtheatre.com

For first year subscribers, you have someone who is eager and ready to guide you through the process of getting the very most out of your experience with The Phoenix Theatre Company!  Our Patron Experience Manager, Jenny Weintraub, can assist with any and all questions regarding your season ticket package, including benefits, exchanges, and adding additional single tickets. She can be reached at 602-889-5299 or j.weintraub@phoenixtheatre.com.


I am a Season Ticket Holder. Can I purchase additional tickets at a discount?

Absolutely! Season Ticket Holders receive a discount based on their individual packages. Please call the Box Office or your Concierge Manager to book your additional tickets; or log into your account online FIRST before selecting your additional seats, to access your discounted rate.

For 24-hour service we encourage you to log onto your account on our website before selecting any seats. Our website will auto apply your discounted rate. Additionally, you may call the Box Office or your Concierge Manager to book your additional tickets during normal business hours.


It says that VIP Tours of The Phoenix Theatre Company are available for Season Ticket Holders. Will this be possible in the 2022/2023 Season? How do I sign up?

It is our hope that current health and safety requirements will ease as we enter into next season, making it possible for our patrons to cross over into our production spaces, seeing the incredible areas of our theatre that make us so special as a producing theatre. Our scene, costume, paint, and prop shops – in addition to our backstage and dressing room areas are always a hit on tours! We will be reaching out to our patrons once dates and availability have been confirmed.


I truly enjoyed the Artistic Director’s Series. Will this be returning in the 2022/2023 Season?

Yes! All signs point to a triumphant return of the Artistic Director’s Series, and this fantastic engagement opportunity will be available for ALL Season Ticket Holders, regardless of subscription package, as well as donors $250+! You will receive invitations via email in advance of the event. This will require an RSVP, and our team is eager to welcome you back to this informative and entertaining engagement offering.


I see that there will be a show in the Hardes Theatre. What will that seating be like?

The Hardes Theatre has stadium style seats that were installed in 2019 and have only been used a handful of times! If you are a Campus Pass holder and do not have a history of seating in the Hardes Theatre, your Concierge Manager will be contacting you to confirm your seating preference.


Will the ArtBar + Bistro be available for shows in the Hardes Theatre?

Yes, absolutely! Both the bar and bistro will be open prior to performances and during intermission. You may take your beverages into the theatre to enjoy during the show as well.


How can I find out more information about the Capital Campaign and the new theatre?

We are beyond excited to be breaking ground on our new theatre! For more information on the project and ways you can support, please visit phoenixtheatre.com/elevate.


When will the new theatre open?

As with all construction projects, there is always the possibility of delays. The project timeline has groundbreaking is slated for December 2022, with an official opening in January 2024.


How will seating be determined in the new space?

Subscription seating in our current Mainstage Theatre will not be impacted. Our patrons’ commitment to The Phoenix Theatre Company is a huge part of our success — now more than ever as we begin the process of constructing our new 500-seat theatre. As our way of saying “thank you” for your support during this momentous project, patrons with a history of both subscription and donation support will receive priority seating in our new theatre. We appreciate your commitment to the elevation of The Phoenix Theatre Company during this exciting time in our history!      


I have credit remaining from the past seasons due to the impact of COVID-19. Does this expire? How can I use this credit?

Your credit will expire August 31, 2022. You can apply your credit toward season or single tickets; a gift certificate for use at our ArtBar+Bistro, Upstage Boutique, and Concessions; or you can even convert your credit into a tax-deductible donation to support the theatre you love. Give our Box Office a call if you have questions!


Are there new showtimes for the 2022/2023 Season?

Yes! All showtimes will be the same, regardless of theatre. Wednesday 7:00 PM; Thursday 7:00 PM; Friday 7:30 PM; Saturday Matinee 2:00 PM; Saturday Evening 7:30 PM; Sunday Matinee 1:30 PM; Sunday Evening 7:00 PM


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flex passes

How do I book tickets with my Flex Pass?

  1. Remember to book your desired performance at least 24 hours in advance.
  2. Log in to your account.
  3. Select your performance and your choice of date and time.
  4. Select your preferred seats – begin by clicking on the first seat. A $0 price type should appear. Remember to only select the number of tickets available to you in your package. Selecting more tickets will cancel the transaction.
  5. Continue through the shopping cart process. You will not be prompted for payment.
  6. After the transaction is complete, you’ll receive an email detailing your ticket information.

If you purchased your Flex Pass from our website, it can take up to 48 hours for you to access the $0 price type when booking online. Please call our Box Office at 602-254-2151 or reach out to your dedicated Concierge Manager if you experience any issues when booking your Flex tickets online.


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all access passes

How do I book tickets with my All Access Pass?

  1. Remember to book your desired performance at least 24 hours in advance.
  2. Log in to your account.
  3. Select your performance and your choice of date and time.
  4. Select your preferred seats – begin by clicking on the first seat. A $0 price type should appear. Remember to only select the number of tickets available to you in your membership. Selecting more tickets will cancel the transaction.
  5. Continue through the shopping cart process. You will not be prompted for payment.
  6. After the transaction is complete, you’ll receive an email detailing your ticket information.

If you purchased your All Access Pass from our website, please remember your membership set-up must be completed before you can access the $0 price type when booking online. Please call our Box Office at 602-254-2151 or reach out to your dedicated Concierge Manager if you experience any issues when booking your All Access Pass tickets online.


I have an All Access Pass. When will charges begin?

If you put your All Access Pass on hold during the outdoor season, please contact your Concierge Manager to reinstate your pass and establish your new payment dates.  

As a reminder, your payment will process on the 15th of each month for the following month’s programming.


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Additional Questions?

We are eager to help you! For non-time sensitive questions we kindly ask that you email us at . Someone will respond to you as quickly as possible. Alternately, you may contact the Box Office at 602-254-2151 during operating hours Monday through Friday from 10:00 AM to 5:30 PM.  For questions or concerns related to our weekend shows please note that the our box office operates on limited hours. Please leave a message and they will return your call as quickly as possible.