*Updated March 6, 2024.
Our policies
Planning your visit
Season Ticket Holders
Our Policies
health and safety
How are you keeping people safe from the spread of COVID-19?
- Hand sanitizer stations are deployed throughout our facilities
- We regularly clean and sanitize high touch areas
- We offer contactless ticketing and program options
- In our bistro we offer digital menus
- Our Front of House and Food and Beverage teams are vaccinated
- Displayed signs in all restrooms and eating areas to encourage frequent hand washing and proper cough/sneeze containment
- Our spaces have the highest level of air filtration available throughout the buildings
What are your mask requirements?
Masks are not required, but we welcome all who choose to continue wearing one and ask our patrons to do the same. We offer select "Mask Required" performances for anyone who would feel more comfortable in a fully-masked environment.
Why isn’t the Phoenix Theatre Company requiring masks at all performances?
The Phoenix Theatre Company has consistently reviewed our COVID-19 practices and consulted federal guidelines, local government and industry standards to generate our COVID-19 policies. Our current policies are consistent with governmental recommendations and provide a range of options, including offering select performances with increased safety protocols throughout the 2022/2023 Season. We trust that individuals will exercise their best personal judgement and call our Box Office if they have a confirmed exposure, positive test result, or are not feeling well, as many have done already up until this point. We have options for exchanging your ticket. A fee may apply.
I don’t want to be in a theatre with unmasked individuals. What are my options?
We have designated certain selected upcoming performances in the 2022/2023 Season as "Mask Required" performances for those who would feel more comfortable in a fully masked environment. During these performances, masks must be worn at all times unless actively eating or drinking. These performances are clearly identified as “Mask Required” performances on each production’s performance page and the health and safety section of our website.
Tickets and exchanges
When do season tickets go on sale for the 2024/2025 Season?
New season ticket packages for our 2024/2025 Season will go on sale April 2!
When do single tickets go on sale for the 2024/2025 Season?
Single tickets for the entirety of our 2024/2025 Season will go on sale June 4!
What is your exchange policy?
If you need to exchange tickets, a fee may apply. If you are a Season Ticket Holder, you enjoy unlimited free date exchanges within a selected production only, and your personal Concierge Manager is happy to assist.
Please call the Box Office or your Concierge Manager before your performance at 602-254-2151 or by reaching out to them directly at their phone number below. Box Office hours are Monday through Friday 10:00AM to 5:00PM, and two hours before show time on evenings and weekends for will call. Please leave a voicemail outside of these hours or email the box office at boxoffice@phoenixtheatre.com. Exchange requests received after the scheduled show date and start time may not be honored.
Last Names beginning with A-G: Adriana Villa, 602-889-6317
Last Names beginning with H-O: Krista Monaghan, 602-889-6318
Last Names beginning with P-Z: Sara Cooper, 602-889-5281
First Year Subscribers for 2023/2024 and New Subscribers for 2024/2025: Jenny Weintraub, 602-889-5299
If you’ve tested positive for Covid-19, or are experiencing symptoms, we are happy to reschedule you for a later date! In the unfortunate instance that we are required to cancel a performance due to Covid-19, we will certainly make every effort to reschedule you for a later date of the same production or another show of your choice in our 2024/2025 Season.
I chose to get “e-tickets” for my tickets. How does this work?
Most importantly, be sure we have your correct email address on file! Your tickets will be emailed to you 3 days prior to your scheduled performance. Just bring your smart phone with you to the theatre for our ushers to scan the attached PDF. If you prefer to print the PDF at home and bring it to the theatre, that is also acceptable. In addition, you have the option of logging into your Phoenix Theatre Company account and pulling up your ticket there to be scanned. You will see this ticket 7 days prior to your performance. This process is the same for both Season Ticket Holders and Single Tickets.
Why is there a fee to mail my tickets?
The costs associated with running a business have gone up everywhere, including labor, materials, and postage. As a result, there will be a $3 fee for “Mail” delivery method, to cover the cost of ticket stock, envelopes, and postage. In the event of an exchange, you will again be charged the fee for each transaction. E-tickets and Hold at Box Office remain free and very accessible options.
I see that ticket prices have gone up – is this because of the new theatre build?
We are incredibly fortunate to have already raised the funds to break ground on the expansion of our current Hormel Theatre into the Dr. Stacie J. and Richard J Stephenson Theatre, and the completion of our Centennial Capital Campaign, so know that this is not impacting the current increase. The increase in ticket prices has to do with the aforementioned inflation, which is driving up costs of labor and materials. You likely continue to see the cost for numerous things in your life going up year over year. Ticket pricing increases are necessary as part of our regular operating pricing adjustments to cover production and administrative costs. We offer a wide range of package options to suit every budget and we would be very happy to help you find best option for you!
Do you offer Student Rush Tickets?
Yes, high school and college students can get one $15 ticket per student as early as one hour before show time by presenting their current, valid student ID at will call.
GENERAL AGE POLICY
What productions can I bring young children to see?
We welcome children ages 3+ to our productions. Children under the age of three are not permitted. Regardless of age, each individual attending the show must have a ticket for admission, even if sitting on a lap. Please refer to each individual production’s content warnings to determine whether the subject matter feels appropriate for the age or maturity of the child.
Planning Your Visit
tickets and arrival
Where do I pick up my tickets?
To minimize close personal interaction at Will Call, we are offering e-tickets delivered through email in addition to holding physical copies at Will Call. E-tickets may be presented on your phone when checking in to your performance, or you may pick up physical copies at Will Call.
How early do I need to arrive for student rush tickets?
Arrive as early as one hour before show time and present a current, valid student ID at Will Call.
directions and parking
Where are performances being held?
All performances are held on our campus at 1825 N Central Ave, Phoenix, AZ 85004. We offer nearly 500 performances across all three stages of our venue. We share a courtyard with The Phoenix Art Museum.
How do we get to the theatre?
We have plenty of free parking available on our campus. On certain days the lot that we share with the Phoenix Art Museum will fill up quickly. If we anticipate any parking concerns you’ll receive an automated courtesy call to let you know.
- If you are entering from McDowell Road on Alvarado, drive North one block to the corner of Alvarado and Coronado. Turn left and follow the red signage for theatre parking.
- If you are entering from Central Avenue, look for the signed entrance into The Phoenix Theatre Company/Phoenix Art Museum. Go past the museum entrance and follow the red signage for theatre parking.
- If using the Light Rail, exit at the Central/McDowell stop and head north on Central Avenue. You will turn right at the entrance to the theatre and museum and keep walking until you see the Stephen Spielberg entrance on your right.
Review directions from Google Maps.
Is parking free?
Yes, parking is free at The Phoenix Theatre Company.
Where do we park?
Our lot is located conveniently adjacent to the theatre. On certain days the lot that we share with the Phoenix Art Museum will fill up quickly. If we anticipate any parking concerns you’ll receive an automated courtesy call to let you know.
accessibility
Will assistive listening devices, audio description, and ASL performances be available?
Yes, we offer assistive listening devices for every performance. We also offer audio description and American Sign Language interpretation throughout the season. Review all upcoming ASL/Audio Describe Nights here. These dates are also on the show's performance page of our website.
Is your venue wheelchair accessible?
Yes, our venue is wheelchair accessible. Learn more about our wheelchair accessible seating here.
I am in a high-risk group. Do you offer performances with strict COVID safety protocols?
Yes, we offer select performances with increased safety protocols during "Mask Required" performances. Learn more about these accessible performances here.
What are your COVID safety protocols during non-mask and non-vaccinated required performances?
We regularly clean and sanitize high-touch areas, and offer digital menu and program options.
What is your water bottle policy?
Factory-sealed water bottles and empty personal containers are permissible for entry. In the event that patrons arrive with a personal water container, we kindly request that they empty its contents before gaining access to our premises. We provide convenient water fountains in the building, allowing patrons to refill their container as needed.
What is your bag policy?
Bags must be smaller than 12" x 12" x 12" to ensure they can be securely stowed beneath your designated seat. Clear bags are not obligatory. We kindly remind our patrons that we do not offer storage services for personal belongings.
Season Ticket Holders
General
I am a Season Ticket Holder. Who is my Concierge Manager – and why should I contact them specifically?
Having a Concierge Manager is an enormous benefit of being a Season Ticket Holder! After establishing a relationship over time, it feels good to know that someone cares where you like to sit, the day you prefer to attend, and remembers to ask how you enjoyed your trip to see your kids! You’re a part of The Phoenix Theatre Company family, and everyone is always happy to assist, but your Concierge Manager is an expert when it comes to season tickets – and your preferences.
Last Names beginning with A-G: Adriana Villa, 602-889-6317, a.villa@phoenixtheatre.com
Last Names beginning with H-O: Krista Monaghan, 602-889-6318, k.monaghan@phoenixtheatre.com
Last Names beginning with P-Z: Sara Cooper, 602-889-5281, s.cooper@phoenixtheatre.com
For first year subscribers, you have someone who is eager and ready to guide you through the process of getting the very most out of your experience with The Phoenix Theatre Company! Your Concierge Manager, Jenny Weintraub, can assist with any and all questions regarding your season ticket package, including benefits, exchanges, and adding additional single tickets. She can be reached at 602-889-5299 or j.weintraub@phoenixtheatre.com.
I am a Season Ticket Holder. Can I purchase additional tickets at a discount?
Absolutely! Season Ticket Holders receive a discount based on their individual packages. For 24-hour service we encourage you to log into your account on our website FIRST before selecting any seats. Our website will auto apply your discounted rate. Additionally, feel free to call your Concierge Manager to book additional tickets during normal business hours.
It says that VIP Tours of The Phoenix Theatre Company are available for Season Ticket Holders. Will this be possible in the 2023/2024 Season? How do I sign up?
It's our pleasure to invite our patrons to cross over into our production spaces, seeing the incredible areas of our theatre that make us so special as a producing theatre. Our scene, costume, paint, and prop shops – in addition to our backstage and dressing room areas are always a hit on tours! We will be reaching out to our patrons once dates and availability have been confirmed for the upcoming season.
I truly enjoyed the Artistic Director’s Series. Will this be returning in the 2024/2025 Season?
We will certainly provide exclusive engagement offerings for our Season Ticket Holders, and while it may look slightly different from the Artistic Director’s Series, be prepared for fun, informative gatherings. You will receive invitations via email in advance of an offering, that will require an RSVP. Visit phoenixtheatre.com/engage-learn/audience-learning for more info!
How can I find out more information about the Capital Campaign and the new theatre?
We are beyond excited to have broken ground on the expansion of the Hormel Theatre into the Dr. Stacie J. and Richard J Stephenson Theatre! For more information on the project and ways you can support, please visit phoenixtheatre.com/elevate.
When will the new theatre open?
As with all construction projects, there is always the possibility of delays. The project timeline has an official opening in 2025.
How will seating be determined in the new space?
Subscription seating in our current Mainstage Theatre, which will be re-named to the Hormel Theatre beginning with our 2024/2025 Season, will not be impacted. Our patrons’ commitment to The Phoenix Theatre Company is a huge part of our success — now more than ever as we navigate the process of constructing our new 500-seat theatre. As our way of saying “thank you” for your support during this momentous project, patrons with a history of both subscription and donation support will receive priority access to seating in our new theatre. We appreciate your commitment to the elevation of The Phoenix Theatre Company during this exciting time in our history!
Are there new showtimes for the 2023/2024 Season?
Yes! Showtimes are as follows:
| Hormel Theatre (formerly our Mainstage) Through |
Hormel Theatre (formerly our Mainstage) After |
Judith Hardes Theatre |
Dr. Stacie J. and Richard J Stephenson Theatre | |
| 6/29/25 | 6/29/25 | |||
| Wed | 7:00pm | 7:30pm | 7:30pm | 7:00pm |
| Thurs | 1:30pm | 2:00pm | 2:00pm | 1:30pm |
| Thurs | 7:00pm | 7:30pm | 7:30pm | 7:00pm |
| Fri | 7:00pm | 7:30pm | 7:30pm | 7:00pm |
| Sat | 1:30pm | 2:00pm | 2:00pm | 1:30pm |
| Sat | 7:00pm | 7:30pm | 7:30pm | 7:00pm |
| Sun | 1:30pm | 2:00pm | 2:00pm | 1:30pm |
| Sun | 7:00pm | 7:30pm | 7:30pm | 7:00pm |
flex passes
How do I book tickets with my Flex Pass?
- Remember to book your desired performance at least 24 hours in advance.
- Log in to your account.
- Select your performance and your choice of date and time.
- Select your preferred seats – begin by clicking on the first seat. A $0 price type should appear. Remember to only select the number of tickets available to you in your package. Selecting more tickets will cancel the transaction.
- Continue through the shopping cart process. You will not be prompted for payment.
- After the transaction is complete, you’ll receive an email detailing your ticket information.
If you purchased your Flex Pass from our website, it can take up to 48 hours for you to access the $0 price type when booking online. Please call our Box Office at 602-254-2151 or reach out to your dedicated Concierge Manager if you experience any issues when booking your Flex tickets online.
all access passes
How do I book tickets with my All Access Pass?
- Remember to book your desired performance at least 24 hours in advance.
- Log in to your account.
- Select your performance and your choice of date and time.
- Select your preferred seats – begin by clicking on the first seat. A $0 price type should appear. Remember to only select the number of tickets available to you in your membership. Selecting more tickets will cancel the transaction.
- Continue through the shopping cart process. You will not be prompted for payment.
- After the transaction is complete, you’ll receive an email detailing your ticket information.
If you purchased your All Access Pass from our website, please remember your membership set-up must be completed before you can access the $0 price type when booking online. Please call our Box Office at 602-254-2151 or reach out to your dedicated Concierge Manager if you experience any issues when booking your All Access Pass tickets online.
I have an All Access Pass. When will charges begin?
When purchasing an All Access Pass through our website, your payment will process immediately, and your Pass will become active within 15 minutes. Billing will occur each month on the same day of the month as your initial payment. Please note that the billing processor will make three (3) attempts over a three (3) day period if the monthly payment is declined for any reason. After the third attempt, if the payment is still unable to process, you will need to set up a NEW membership, in addition to updating your payment information. Please contact your Concierge Manager or our Box Office at 602-254-2151.
Additional Questions?
We are eager to help you! For non-time sensitive questions we kindly ask that you email us at boxoffice@phoenixtheatre.com. Someone will respond to you as quickly as possible. Alternately, you may contact the Box Office at 602-254-2151 during operating hours Monday through Friday from 10:00 AM to 5:30 PM. For questions or concerns related to our weekend shows please note that the our box office operates on limited hours. Please leave a message and they will return your call as quickly as possible.
